@hujackus awesome!

@mmprod Sampler.setActiveGroup() is what you need to use.

@ustk very nice this is a much better method.

@cassettedeath said in Customer support when releasing my first plugin?:

Great thread - very helpful, thank you.

How often do you have to update the plug-in build so it runs on new OS updates? Is this quite regular or do builds generally work on new OS releases?

Like Dave says - its mainly Apple futzing about with silicon changes every few years - otherwise they should work fine across OSes - winodw sis much more reliable/backwards compatible

Have you had any customers contact to say the Hise serial key system isn’t working?

Which key system? RSA - works fine - HISE Authorise - works fine.

Many thanks

@d-healey https://forum.hise.audio//post/11268

@HISEnberg ahh good to know

@HISEnberg helpful - thanks!

@HISEnberg ah ok thanks!

@mmprod Just realized I forgot the line width. Use this one instead:

HiseSnippet 959.3ocsVstaSiDEdbZM6FuKnEo8Avhe4.os14V6prUanosKQKoD0DtHgpXmXONdTrmIxdLPDpOH7VxaP2yXGeIKo.JBxOZy46b9l4ymaNiB41jnHdHRQaxxEDjxupNdIS302CSYnAmhTtm5PbjfDpmBcxxE3nHhCRQYm+VBnTcWTxmO8Wmf8wLaRADB8BN0l7TZ.UTfNp2+P88OG6PlPCJEcqdCr4r9bedLnmcTMQKv1ywyHWfkgUQE8DbjGR4gpG0p0QNtSsbHMcZ1dZ6VjlG17noG1oSS2NlDbq1slhOrwefTtyYNTAObr.KHQHkcOg6rbrG+crzK3EzH5TehzvBMFt4T3y49NxGQIJpuG02YTVhJBAmxnhz1NooseWcH0gliWj99sDG5ELJm.Uprt71YM4YUVdlkj2FjjRIIsapjtu5X6P5BQgGod9E0ALnZ5hg5TYojFKpxGqn1mCQvD6GfmSNODLxYXzwzrtN7mZc0zfZUjP+s3PcA0d9Pb37H8i0yHOiH5yCVvYfgwCxi3AELYwAS.XIIKytq.kA9DBclmPB2tL7KoNBO.sUFnOkQl3AdXviG3nIbz4Wz9QDwHnHHtjGKf.MbiY1BJmYLq1GzpJkMF3H7nQRs9TtM1+DdLyIxP9zUUq5L4Qj1MZj9un8CINYNcgd3KkDHNWRrEX1LehwqMqiecyqNnwdqItCZ.vMtp9ZfWUW2J8vb4g5FziM6R+yiyxJcoO5Q0zAkdqWkA8gFxScu7jSsCLxnumUsZYRoHmB5HO35EvYJ4Zsqq0MKOoyYWvEjmwLpoAxP6ZM8+uKW2M5S1BDx88IgazsbnO7KQT9PLkDVG5s7iI4ABM1qOsnd6SKkGlsS6HKEHmMfQEOaAgcai3nUswv2d9fSwBrbDaEFD2BRnfJkfxoj2BK3RG3ppdJIZtfuHI1U89HkeRj38tYiiXFwGQcjih4cqn2WrFbRuk4F+6668NYwpLfWRMqH9A8lNKaoY06fP2bS5V1Oag.rJh6D6iEqueRtEekCnLr1RA4fOKhJVVdK+2skVeqR79pinBauMqwJaPiPw5GgFWsp+tpm45BigEBbW0ye0Ol85nzsWyFhEgTnGQ8h3fwPk1l.2NCZjjiAJUjMro1lRaYFXLg4jXbC7YkSKosxJmVYNQAX6P9arSG9juL4mSP.MwRdwaU3W..15VnjAxx44.3cauw1d8i5yH1XaI1baI1ZaI1daI1YaId31R7nuNQ4O83wwBdP5XCBMbzYIayTTNiggNvjtUz+AfQzSeO

@NEST-acoustics oh sorry I thought you were talking one branch processed and the other just for the oscilloscope ☺

@Oli-Ullmann This is very helpful. Thank you

@oskarsh
Thanks! I didn't know those were a thing.

For anyone who may want to know, its this unsuspecting dropdown:

Screenshot 2024-11-22 at 10.23.24 PM.png

@DanH Sorry for the delay. I just fixed it :)

I needed to add ENABLE_ALL_PEAK_METERS=1 in extra definitions

Thanks for your help!

@Consint this is so helpful- thank you!

@HISEnberg Aha, thank you! I was getting errors because I am using NUM_HARDCODED_FX_MODS=6, and addModuleStateToUserPreset cannot work with child processors. But I edited the XML file and now it saves how I want it to.

@Gab Aha - I just tried your suggestion, then I realized I had a close preset browser button that had saveinpreset enabled which was causing the problem. All good now. Thanks!

@bendurso Just did, and it works perfectly. Thanks!

@d-healey @mmprod Oh yes of course! Wasn't even close... :beaming_face_with_smiling_eyes:

@Christoph-Hart Ah ok - thanks!