Customer support software

[dannytaurus]

@Chazrox I use Resend with my website, but only a few emails a day to send generated discount codes.

Seems very easy to use, but it's expensive compared to SES if you're doing bulk. For transactional it's fine.

I use Neon as my DB currently.

[David Healey]

@dannytaurus I uses SES via FluentSMTP

[dannytaurus]

@David-Healey I'll probably start using SES when I move away from Gumroad.

For now, marketing emails are included in Gumroad's fee. But when I move to Moonbase, I'll need my own marketing stack.

Very likely SES for sending emails, with a Sendy or Mimeo campaign/automation front end.

I only use Resend for transactional stuff from my website at the moment. Too expensive for broadcasts.

[David Healey]

@dannytaurus said in Customer support software:

But when I move to Moonbase, I'll need my own marketing stack.

Maybe not:
https://feedback.moonbase.sh/p/email-campaigns
https://feedback.moonbase.sh/p/marketing-automations

https://feedback.moonbase.sh/roadmap

[dannytaurus]

@David-Healey Yes, these features might indeed be done by the time I move.

Definitely worth considering, since the rest of Moonbase is so well built, and their campaigns/automations live much closer to the list, but it depends on what features they actually build versus the features I get from third-party software.

I'm holding out for native GBP holding support. I don't relish the idea of my payments round-tripping through various currencies before they land with me.

Nothing on the roadmap for that, unfortunately.

[David Healey]

@dannytaurus said in Customer support software:

I'm holding out for native GBP holding support. I don't relish the idea of my payments round-tripping through various currencies before they land with me.

This would be nice. If I take all my gross income (excluding vat) for the month so far and compare it to the payout amount, my costs are about 12%. But I'm not paying for file hosting, or WooCommerce, or lots of other things, so Moonbase is definitely good value for me, even with the currency conversion.

[dannytaurus]

@David-Healey I had Claude run my last 6 month's Gumroad sales through the Moonbase fee/surcharge matrix.

Moonbase came out at 12.6% (similar to yours) versus Gumroad's actual 17.6%.

But Gumroad's 'Discover' system brings in a percentage of my current revenue, which I will lose when I move.

If Moonbase do GBP holding at 1% (same as USD) it goes down to 11.8%. GBP holding at 0% (like EUR) takes it to 11.4%.

[David Healey]

@dannytaurus said in Customer support software:

But Gumroad's 'Discover' system brings in a percentage of my current revenue, which I will lose when I move.

I don't know if there's a feature request for it but some kind of Moonbase marketplace would be nice.

[dannytaurus]

@David-Healey Yeah, might be interesting.

I generally don't participate in marketplaces or use resellers, etc. but more out of an abundance of caution than anything else.

It would be yet another fee on Moonbase's already fairly extensive fee matrix. It would be good if they could simplify that a bit.

[soundsync]

@dannytaurus Hey Danny,
Not to Hijack your thread but figured I could let some light in on Soundsync.

The initial post is about support. I dont have this yet but I just added to the update list and will get it done ASAP! This feature would be included as "transactional" emails, so they will be free.

Soundsync also offers a Marketing Email option which segments your users based on useful info like products purchased, date range, imported list and more options coming soon (like plugin versions, etc).

You also mentioned wanting a more easy to follow fee matrix. Soundsync is easy.
10% fee covers everythinng except marketing emails (first 1000 free every month) and redemption overages (first 10,000 free each month).

So it looks like this:
10% Platform fee (covers transaction fee as well)
Email Marketing (First 1000 free each month, then $1/1000 emails)
Redemptions (First 10,000 free each month, then $0.005 each)

There is a $10 monthly minimum, but this is waved once you surpass that in other charges (like platform fee).

Soundsync is also a MoR.

Apologies again for Hijacking. if you feel this is crossing the line just let me know and I'll remove it.

Soundsync Information

Dev Signup

Best,

Aaron

[dannytaurus]

@soundsync Thanks for the info