Customer support software

[David Healey]

@dannytaurus I use fluent support (free version) - but I try to minimise support requests in general

[ustk]

@dannytaurus I've used freshdesk and was very happy with it, but after a year the trial period ended...

So I've made my own ticket support system. Seemed good at first but many people, once they get notified by email for a response, instead of clicking the link in the email they just respond from there, killing the purpose and making it messy...

Not getting a lot of tickets that being said, so it's ok for now... But when i'll be ready to pay 200€/year I'll go back to freshdesk, until then I'm opened to any cheap yet reliable solution too

[Chazrox]

Has anyone ever tried using Resend with Supabase?

[dannytaurus]

@Chazrox I use Resend with my website, but only a few emails a day to send generated discount codes.

Seems very easy to use, but it's expensive compared to SES if you're doing bulk. For transactional it's fine.

I use Neon as my DB currently.

[David Healey]

@dannytaurus I uses SES via FluentSMTP

[dannytaurus]

@David-Healey I'll probably start using SES when I move away from Gumroad.

For now, marketing emails are included in Gumroad's fee. But when I move to Moonbase, I'll need my own marketing stack.

Very likely SES for sending emails, with a Sendy or Mimeo campaign/automation front end.

I only use Resend for transactional stuff from my website at the moment. Too expensive for broadcasts.

[David Healey]

@dannytaurus said in Customer support software:

But when I move to Moonbase, I'll need my own marketing stack.

Maybe not:
https://feedback.moonbase.sh/p/email-campaigns
https://feedback.moonbase.sh/p/marketing-automations

https://feedback.moonbase.sh/roadmap

[dannytaurus]

@David-Healey Yes, these features might indeed be done by the time I move.

Definitely worth considering, since the rest of Moonbase is so well built, and their campaigns/automations live much closer to the list, but it depends on what features they actually build versus the features I get from third-party software.

I'm holding out for native GBP holding support. I don't relish the idea of my payments round-tripping through various currencies before they land with me.

Nothing on the roadmap for that, unfortunately.

[David Healey]

@dannytaurus said in Customer support software:

I'm holding out for native GBP holding support. I don't relish the idea of my payments round-tripping through various currencies before they land with me.

This would be nice. If I take all my gross income (excluding vat) for the month so far and compare it to the payout amount, my costs are about 12%. But I'm not paying for file hosting, or WooCommerce, or lots of other things, so Moonbase is definitely good value for me, even with the currency conversion.

[dannytaurus]

@David-Healey I had Claude run my last 6 month's Gumroad sales through the Moonbase fee/surcharge matrix.

Moonbase came out at 12.6% (similar to yours) versus Gumroad's actual 17.6%.

But Gumroad's 'Discover' system brings in a percentage of my current revenue, which I will lose when I move.

If Moonbase do GBP holding at 1% (same as USD) it goes down to 11.8%. GBP holding at 0% (like EUR) takes it to 11.4%.

[David Healey]

@dannytaurus said in Customer support software:

But Gumroad's 'Discover' system brings in a percentage of my current revenue, which I will lose when I move.

I don't know if there's a feature request for it but some kind of Moonbase marketplace would be nice.