WEB DESIGN

[d.healey]

@DanH I use Stripe and Paypal

[DanH]

@d-healey what are tax rules? I'm not VAT reg in this country but I think I still need to add tax for eu / us...?

[d.healey]

@DanH As far as I'm aware no tax is due on sales outside of the EU. I found it's simpler to register for VAT and charge both UK customers and EU customers, but you can just sign up for EU VAT is you want. You'll need to register for the non-union VAT MOSS in Ireland (or another member country).

If your taxable sales are less than 10000 EUR then you don't need to charge VAT at all (at least that was true last time I looked into it).

[DanH]

@d-healey great, thanks :)

[Matt_SF]

@DanH said in WEB DESIGN:

@orange Thanks, will do.

Do you use WooCommerce Payments for card transactions? Or Stripe? Or Both (and paypal obviously)

I recently tested WC payments and had to make a refund. I hit a bug which prevented me to proceed. Support was fast and solved my issue but I went back to stripe & PayPal.

[orange]

@DanH said in WEB DESIGN:

@orange Thanks, WC has all of those payment methods too - Is there any advantage with Stripe for the customer?

I think Stripe is more stable. We all want the transactions finished successfully, right? :) Besides, in terms of the merchants, it has more country availability in the World since the Stripe is available in 47 countries and WC Payments is 18.

Also it has a great fraud protection system which's been developed for years. I am not even mentioning Bitcoin, Alipay, Bancontact, Boleto, Giropay, iDEAL, Kombini, SEPA...etc. and other tons of supported payment methods.

[DanH]

@orange do you make people create an account when they make a purchase or leave it as an option?

[orange]

@DanH said in WEB DESIGN:

@orange do you make people create an account when they make a purchase or leave it as an option?

Yes of course, it is a must for us to assign the license to the user account.

The customer can create an account on the checkout page or if there's an account already, then the customer can login and complete the checkout. You can enable this with the below settings in Woocommerce.

[modularsamples]

Depending on your needs/volume you might consider using something like gumroad as a "backend". I use it and am pretty happy so far. It handles payments, distribution and basic email marketing. This covers all the dynamic features the site needs which means I can serve a fully static site, no php or database required. Percentage fees are pretty high, but that's okay for a low volume, amateur hour operation like mine.

The site itself is developed using a local instance of Drupal, Tome generates the static pages which then gets pushed to GitHub. This might sound complicated but it's easily the least stressful workflow for me. I don't need to worry about security updates, payment processors, customer data and the only upfront expense is domain registration.

[DanH]

Getting an irritating amount of people who are struggling to download a 300MB file from my website. The download obviously disconnects but looks completed on both OSX and Windows. Users then complain that it doesn't open.... 95% of the downloads are fine it should be said.

I'm using pcloud, which I have had issues with before but not for downloading files.

Anyone else experienced similar?

[Dan Korneff]

@DanH sounds like a web server timeout setting. I'm using Amazon S3 to host my files and couldn't be happier.

[DanH]

@dustbro seems like the most reliable choice.

[Lindon]

@DanH pCloud works seamlessly for me, and support is pretty good...contact them

[DanH]

@Lindon I've found with them they just say everything's fine their end and that's all they can do.... Last year people couldn't open the links as they weren't trusted by their browsers.

[Lindon]

@DanH hmm,not been my experience, but if thats the case - head elsewhere...

[DanH]

@Lindon I'll give me one last chance

[DanH]

@Lindon oh they just replied...

"There are no specific issues at the moment with the service.
Your customers must be experiencing some technical difficulties on their side."

lol

[Matt_SF]

@DanH I'm using onedrive here and a tiny few of my users also had issues downloading files at times. After talking with them, It turns out it was indeed a problem on their side (small bandwidth, poor connection service, etc...).

[orange]

@DanH I'm just using Dropbox. I am distributing even free plugins with 300MB size and have been downloaded so many times every day, no issues here.

[DanH]

@orange isn't it quite complicated to use direct links with dropbox? I looked into it and PCloud's public folder was much more straightforward. I'd prefer to use dropbox however.