WEB DESIGN

[DanH]

@Matt_SF well the whole reason I built a new website is because we lacked the functionality for users to have proper accounts and their purchases in their accounts

[orange]

@DanH said in WEB DESIGN:

So if I do that is there an easy way to email each user their own coupon?

https://woocommerce.com/products/follow-up-emails/

From their website: "Everybody loves a discount – that’s why Follow-Ups allows you to create coupons that are personalized for your customer, or subscriber, automatically generating/creating/saving/reporting on that coupon for you. Creating a new coupon is simple, and integrating it into your email campaign is even easier."

[DanH]

@orange thanks will investigate

[d.healey]

@DanH If you don't want to pay full price you can usually find WooCommerce plugins elsewhere online cheaper. It's perfectly legal as they are released under the GNU GPL but you might not get automatic updates and you won't get any support from WooCommerce.

[orange]

@DanH Whatever you get, I highly recommend getting a plugin that has "Abandoned Cart Emails" support (which the Follow-ups plugin has). I am using that too.

According to the statistics, nearly 70 percent of the customers are abandoning the cart. You can quickly recover the user with these emails and these premium plugins potentially can bring tens of times their price to you that the plugin price will be negligible then :)

They calculated data from 41 different studies and found that the average cart abandonment rate is just under 70 percent. That means roughly seven out of every 10 shoppers won't complete their transaction—a number many e-commerce store owners find troubling.

[DanH]

@orange Thanks, will do.

Do you use WooCommerce Payments for card transactions? Or Stripe? Or Both (and paypal obviously)

[orange]

@DanH We haven't got a chance to try Woocomerce payments yet.

We use Stripe (Credit/Debit Cards, Apple Pay, Google Pay) & of course PayPal.

[DanH]

@orange Thanks, WC has all of those payment methods too - Is there any advantage with Stripe for the customer?

[d.healey]

@DanH The dispute fees scare me with WC Payments

[DanH]

@d-healey do you use stripe as well then?

[d.healey]

@DanH I use Stripe and Paypal

[DanH]

@d-healey what are tax rules? I'm not VAT reg in this country but I think I still need to add tax for eu / us...?

[d.healey]

@DanH As far as I'm aware no tax is due on sales outside of the EU. I found it's simpler to register for VAT and charge both UK customers and EU customers, but you can just sign up for EU VAT is you want. You'll need to register for the non-union VAT MOSS in Ireland (or another member country).

If your taxable sales are less than 10000 EUR then you don't need to charge VAT at all (at least that was true last time I looked into it).

[DanH]

@d-healey great, thanks :)

[Matt_SF]

@DanH said in WEB DESIGN:

@orange Thanks, will do.

Do you use WooCommerce Payments for card transactions? Or Stripe? Or Both (and paypal obviously)

I recently tested WC payments and had to make a refund. I hit a bug which prevented me to proceed. Support was fast and solved my issue but I went back to stripe & PayPal.

[orange]

@DanH said in WEB DESIGN:

@orange Thanks, WC has all of those payment methods too - Is there any advantage with Stripe for the customer?

I think Stripe is more stable. We all want the transactions finished successfully, right? :) Besides, in terms of the merchants, it has more country availability in the World since the Stripe is available in 47 countries and WC Payments is 18.

Also it has a great fraud protection system which's been developed for years. I am not even mentioning Bitcoin, Alipay, Bancontact, Boleto, Giropay, iDEAL, Kombini, SEPA...etc. and other tons of supported payment methods.

[DanH]

@orange do you make people create an account when they make a purchase or leave it as an option?

[orange]

@DanH said in WEB DESIGN:

@orange do you make people create an account when they make a purchase or leave it as an option?

Yes of course, it is a must for us to assign the license to the user account.

The customer can create an account on the checkout page or if there's an account already, then the customer can login and complete the checkout. You can enable this with the below settings in Woocommerce.

[modularsamples]

Depending on your needs/volume you might consider using something like gumroad as a "backend". I use it and am pretty happy so far. It handles payments, distribution and basic email marketing. This covers all the dynamic features the site needs which means I can serve a fully static site, no php or database required. Percentage fees are pretty high, but that's okay for a low volume, amateur hour operation like mine.

The site itself is developed using a local instance of Drupal, Tome generates the static pages which then gets pushed to GitHub. This might sound complicated but it's easily the least stressful workflow for me. I don't need to worry about security updates, payment processors, customer data and the only upfront expense is domain registration.

[DanH]

Getting an irritating amount of people who are struggling to download a 300MB file from my website. The download obviously disconnects but looks completed on both OSX and Windows. Users then complain that it doesn't open.... 95% of the downloads are fine it should be said.

I'm using pcloud, which I have had issues with before but not for downloading files.

Anyone else experienced similar?