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    Customer hitting a lot of connection errors with my manager application

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    • d.healeyD
      d.healey @ustk
      last edited by

      @ustk Is that shared hosting?

      Libre Wave - Freedom respecting instruments and effects
      My Patreon - HISE tutorials
      YouTube Channel - Public HISE tutorials

      ustkU 1 Reply Last reply Reply Quote 0
      • ustkU
        ustk @d.healey
        last edited by

        @d-healey yeah o2switch is a shared hosting

        Can't help pressing F5 in the forum...

        d.healeyD 1 Reply Last reply Reply Quote 0
        • d.healeyD
          d.healey @ustk
          last edited by

          @ustk That could be the bottleneck. I'm using Cloudways, I might have a discount/referral code if you're interested, I'll check in the morning.

          Libre Wave - Freedom respecting instruments and effects
          My Patreon - HISE tutorials
          YouTube Channel - Public HISE tutorials

          ustkU 1 Reply Last reply Reply Quote 1
          • ustkU
            ustk @d.healey
            last edited by

            @d-healey Thanks! It might be the issue, but seeing the small traffic I have at the moment... Or their server really isn't that robust.
            I'm afraid to go to the hassle of migrating but, well, if the server is the issu I will have no choice...
            I'll see what the support is saying about this 😉

            Can't help pressing F5 in the forum...

            d.healeyD 1 Reply Last reply Reply Quote 0
            • d.healeyD
              d.healey @ustk
              last edited by

              @ustk Do you have error logs from the server?

              Libre Wave - Freedom respecting instruments and effects
              My Patreon - HISE tutorials
              YouTube Channel - Public HISE tutorials

              ustkU 1 Reply Last reply Reply Quote 0
              • ustkU
                ustk @d.healey
                last edited by

                @d-healey A few old errors, but nothing in the last 24h (the last login issue case was 11h ago)

                Can't help pressing F5 in the forum...

                ustkU 1 Reply Last reply Reply Quote 0
                • ustkU
                  ustk @ustk
                  last edited by

                  @d-healey Customer just responded. I told him to try to connect to the website account and retry with the manager app, and it worked. And it seems to be something that generally resolve the issue.
                  Does this ring a bell?

                  Can't help pressing F5 in the forum...

                  d.healeyD 1 Reply Last reply Reply Quote 0
                  • d.healeyD
                    d.healey @ustk
                    last edited by

                    @ustk said in Customer hitting a lot of connection errors with my manager application:

                    I told him to try to connect to the website accoun

                    What do you mean?

                    Libre Wave - Freedom respecting instruments and effects
                    My Patreon - HISE tutorials
                    YouTube Channel - Public HISE tutorials

                    ustkU 1 Reply Last reply Reply Quote 0
                    • ustkU
                      ustk @d.healey
                      last edited by

                      @d-healey To be sure he checks the credentials are working when logging in their account online.
                      Then if succeed, try again the manager app.

                      Can't help pressing F5 in the forum...

                      d.healeyD 1 Reply Last reply Reply Quote 0
                      • d.healeyD
                        d.healey @ustk
                        last edited by

                        @ustk I think that's coincidence, but maybe there's a connection

                        Libre Wave - Freedom respecting instruments and effects
                        My Patreon - HISE tutorials
                        YouTube Channel - Public HISE tutorials

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                        • ustkU
                          ustk @d.healey
                          last edited by

                          @d-healey yeah definitely a hard one to debug without a solid server knowledge…

                          Can't help pressing F5 in the forum...

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                          • ustkU
                            ustk @d.healey
                            last edited by

                            @d-healey Something else to explore that I should have mentioned is the WordFence security plugin... I'll have a look on that side tomorrow

                            Can't help pressing F5 in the forum...

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                            • ustkU
                              ustk @d.healey
                              last edited by

                              @d-healey And heard recaptcha could also prevent JWT authentication...

                              Can't help pressing F5 in the forum...

                              1 Reply Last reply Reply Quote 0
                              • d.healeyD
                                d.healey
                                last edited by

                                I use wordfence too, I don't use recaptcha, I have a self hosted one.

                                Libre Wave - Freedom respecting instruments and effects
                                My Patreon - HISE tutorials
                                YouTube Channel - Public HISE tutorials

                                1 Reply Last reply Reply Quote 1
                                • orangeO
                                  orange @d.healey
                                  last edited by orange

                                  @d-healey said in Customer hitting a lot of connection errors with my manager application:

                                  @ustk said in Customer hitting a lot of connection errors with my manager application:

                                  Does anyone use the pro version? Would it help for anything?

                                  There's a pro version? What plugin are you using? I use this one.

                                  You function looks ok to me, this is mine.

                                  I’ve been using the non-pro version for years, I haven’t seen any issues so far.

                                  This may not have caused the problem, but FYI if you are using an encryption method for licenses, it takes a while for the server to generate it. This will cause problems for the server, especially if there are many login attempts at the same time or license activation requests that are beyond server's capacity.

                                  develop Branch / XCode 13.1
                                  macOS Monterey / M1 Max

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                                  • ustkU
                                    ustk @orange
                                    last edited by

                                    @orange thanks to confirm jwt isn't the cause by itself.
                                    In my case it can't be server load as I don't have much traffic yet.

                                    Thinking about worfence, it's in learning mode when the problem happened anyway.

                                    So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                                    And I'm definitely not the only one using recaptcha v3 out there.

                                    Can't help pressing F5 in the forum...

                                    d.healeyD 1 Reply Last reply Reply Quote 0
                                    • d.healeyD
                                      d.healey @ustk
                                      last edited by

                                      @ustk said in Customer hitting a lot of connection errors with my manager application:

                                      Thinking about worfence, it's in learning mode when the problem happened anyway.

                                      So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                                      And I'm definitely not the only one using recaptcha v3 out there.

                                      Disable both and see if the problem goes away.

                                      Libre Wave - Freedom respecting instruments and effects
                                      My Patreon - HISE tutorials
                                      YouTube Channel - Public HISE tutorials

                                      1 Reply Last reply Reply Quote 1
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