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    Customer hitting a lot of connection errors with my manager application

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    • ustkU
      ustk @ustk
      last edited by

      @d-healey Customer just responded. I told him to try to connect to the website account and retry with the manager app, and it worked. And it seems to be something that generally resolve the issue.
      Does this ring a bell?

      Can't help pressing F5 in the forum...

      d.healeyD 1 Reply Last reply Reply Quote 0
      • d.healeyD
        d.healey @ustk
        last edited by

        @ustk said in Customer hitting a lot of connection errors with my manager application:

        I told him to try to connect to the website accoun

        What do you mean?

        Libre Wave - Freedom respecting instruments and effects
        My Patreon - HISE tutorials
        YouTube Channel - Public HISE tutorials

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        • ustkU
          ustk @d.healey
          last edited by

          @d-healey To be sure he checks the credentials are working when logging in their account online.
          Then if succeed, try again the manager app.

          Can't help pressing F5 in the forum...

          d.healeyD 1 Reply Last reply Reply Quote 0
          • d.healeyD
            d.healey @ustk
            last edited by

            @ustk I think that's coincidence, but maybe there's a connection

            Libre Wave - Freedom respecting instruments and effects
            My Patreon - HISE tutorials
            YouTube Channel - Public HISE tutorials

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            • ustkU
              ustk @d.healey
              last edited by

              @d-healey yeah definitely a hard one to debug without a solid server knowledge…

              Can't help pressing F5 in the forum...

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              • ustkU
                ustk @d.healey
                last edited by

                @d-healey Something else to explore that I should have mentioned is the WordFence security plugin... I'll have a look on that side tomorrow

                Can't help pressing F5 in the forum...

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                • ustkU
                  ustk @d.healey
                  last edited by

                  @d-healey And heard recaptcha could also prevent JWT authentication...

                  Can't help pressing F5 in the forum...

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                  • d.healeyD
                    d.healey
                    last edited by

                    I use wordfence too, I don't use recaptcha, I have a self hosted one.

                    Libre Wave - Freedom respecting instruments and effects
                    My Patreon - HISE tutorials
                    YouTube Channel - Public HISE tutorials

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                    • orangeO
                      orange @d.healey
                      last edited by orange

                      @d-healey said in Customer hitting a lot of connection errors with my manager application:

                      @ustk said in Customer hitting a lot of connection errors with my manager application:

                      Does anyone use the pro version? Would it help for anything?

                      There's a pro version? What plugin are you using? I use this one.

                      You function looks ok to me, this is mine.

                      I’ve been using the non-pro version for years, I haven’t seen any issues so far.

                      This may not have caused the problem, but FYI if you are using an encryption method for licenses, it takes a while for the server to generate it. This will cause problems for the server, especially if there are many login attempts at the same time or license activation requests that are beyond server's capacity.

                      develop Branch / XCode 13.1
                      macOS Monterey / M1 Max

                      ustkU 1 Reply Last reply Reply Quote 1
                      • ustkU
                        ustk @orange
                        last edited by

                        @orange thanks to confirm jwt isn't the cause by itself.
                        In my case it can't be server load as I don't have much traffic yet.

                        Thinking about worfence, it's in learning mode when the problem happened anyway.

                        So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                        And I'm definitely not the only one using recaptcha v3 out there.

                        Can't help pressing F5 in the forum...

                        d.healeyD 1 Reply Last reply Reply Quote 0
                        • d.healeyD
                          d.healey @ustk
                          last edited by

                          @ustk said in Customer hitting a lot of connection errors with my manager application:

                          Thinking about worfence, it's in learning mode when the problem happened anyway.

                          So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                          And I'm definitely not the only one using recaptcha v3 out there.

                          Disable both and see if the problem goes away.

                          Libre Wave - Freedom respecting instruments and effects
                          My Patreon - HISE tutorials
                          YouTube Channel - Public HISE tutorials

                          1 Reply Last reply Reply Quote 1
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