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    Customer hitting a lot of connection errors with my manager application

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    • d.healeyD
      d.healey @ustk
      last edited by

      @ustk said in Customer hitting a lot of connection errors with my manager application:

      Does anyone use the pro version? Would it help for anything?

      There's a pro version? What plugin are you using? I use this one.

      You function looks ok to me, this is mine.

      Libre Wave - Freedom respecting instruments and effects
      My Patreon - HISE tutorials
      YouTube Channel - Public HISE tutorials

      ustkU orangeO 2 Replies Last reply Reply Quote 0
      • ustkU
        ustk @d.healey
        last edited by

        @d-healey Thanks Dave, I am using this one:
        https://wordpress.org/plugins/jwt-authentication-for-wp-rest-api/

        The structure is basically the same except I am not testing isDefined(response.data.token), but I can't think it could not be present if the status is ok...

        Can't help pressing F5 in the forum...

        d.healeyD 1 Reply Last reply Reply Quote 0
        • d.healeyD
          d.healey @ustk
          last edited by

          @ustk I didn't even realise we had that StatusOk constant, very helpful.

          Libre Wave - Freedom respecting instruments and effects
          My Patreon - HISE tutorials
          YouTube Channel - Public HISE tutorials

          ustkU 1 Reply Last reply Reply Quote 0
          • ustkU
            ustk @d.healey
            last edited by

            @d-healey maybe I should try to switch to the same plugin as yours to see if I get less tickets...

            Can't help pressing F5 in the forum...

            d.healeyD 1 Reply Last reply Reply Quote 0
            • d.healeyD
              d.healey @ustk
              last edited by

              @ustk I was using the plugin you're using, but then it was forked and improved for the one I'm using now, but now I think the one you're using has been improved too, but I'll stick with the free one - long way of saying I don't think it will make a difference either :)

              Libre Wave - Freedom respecting instruments and effects
              My Patreon - HISE tutorials
              YouTube Channel - Public HISE tutorials

              ustkU 2 Replies Last reply Reply Quote 0
              • ustkU
                ustk @d.healey
                last edited by

                @d-healey yeah I guess the API hook wouldn't made much difference... But, then I wonder why I get as many complaints since I am just beginning distributing my plugins... I'am afraid for when I'll have way more customers, an extrapolation will quickly give me several of those tickets a day!

                Can't help pressing F5 in the forum...

                1 Reply Last reply Reply Quote 0
                • ustkU
                  ustk @d.healey
                  last edited by

                  @d-healey I have something like a 10% error ratio 😬
                  Server, perhaps?

                  Can't help pressing F5 in the forum...

                  d.healeyD 1 Reply Last reply Reply Quote 0
                  • d.healeyD
                    d.healey @ustk
                    last edited by

                    @ustk said in Customer hitting a lot of connection errors with my manager application:

                    Server, perhaps?

                    Could be, who's your hosting provider?

                    Are you able to recreate the issue yourself?

                    Libre Wave - Freedom respecting instruments and effects
                    My Patreon - HISE tutorials
                    YouTube Channel - Public HISE tutorials

                    ustkU 1 Reply Last reply Reply Quote 0
                    • ustkU
                      ustk @d.healey
                      last edited by

                      @d-healey O2Switch, and no I am not able to replicate the same error.

                      Can't help pressing F5 in the forum...

                      d.healeyD 1 Reply Last reply Reply Quote 0
                      • d.healeyD
                        d.healey @ustk
                        last edited by

                        @ustk Is that shared hosting?

                        Libre Wave - Freedom respecting instruments and effects
                        My Patreon - HISE tutorials
                        YouTube Channel - Public HISE tutorials

                        ustkU 1 Reply Last reply Reply Quote 0
                        • ustkU
                          ustk @d.healey
                          last edited by

                          @d-healey yeah o2switch is a shared hosting

                          Can't help pressing F5 in the forum...

                          d.healeyD 1 Reply Last reply Reply Quote 0
                          • d.healeyD
                            d.healey @ustk
                            last edited by

                            @ustk That could be the bottleneck. I'm using Cloudways, I might have a discount/referral code if you're interested, I'll check in the morning.

                            Libre Wave - Freedom respecting instruments and effects
                            My Patreon - HISE tutorials
                            YouTube Channel - Public HISE tutorials

                            ustkU 1 Reply Last reply Reply Quote 1
                            • ustkU
                              ustk @d.healey
                              last edited by

                              @d-healey Thanks! It might be the issue, but seeing the small traffic I have at the moment... Or their server really isn't that robust.
                              I'm afraid to go to the hassle of migrating but, well, if the server is the issu I will have no choice...
                              I'll see what the support is saying about this 😉

                              Can't help pressing F5 in the forum...

                              d.healeyD 1 Reply Last reply Reply Quote 0
                              • d.healeyD
                                d.healey @ustk
                                last edited by

                                @ustk Do you have error logs from the server?

                                Libre Wave - Freedom respecting instruments and effects
                                My Patreon - HISE tutorials
                                YouTube Channel - Public HISE tutorials

                                ustkU 1 Reply Last reply Reply Quote 0
                                • ustkU
                                  ustk @d.healey
                                  last edited by

                                  @d-healey A few old errors, but nothing in the last 24h (the last login issue case was 11h ago)

                                  Can't help pressing F5 in the forum...

                                  ustkU 1 Reply Last reply Reply Quote 0
                                  • ustkU
                                    ustk @ustk
                                    last edited by

                                    @d-healey Customer just responded. I told him to try to connect to the website account and retry with the manager app, and it worked. And it seems to be something that generally resolve the issue.
                                    Does this ring a bell?

                                    Can't help pressing F5 in the forum...

                                    d.healeyD 1 Reply Last reply Reply Quote 0
                                    • d.healeyD
                                      d.healey @ustk
                                      last edited by

                                      @ustk said in Customer hitting a lot of connection errors with my manager application:

                                      I told him to try to connect to the website accoun

                                      What do you mean?

                                      Libre Wave - Freedom respecting instruments and effects
                                      My Patreon - HISE tutorials
                                      YouTube Channel - Public HISE tutorials

                                      ustkU 1 Reply Last reply Reply Quote 0
                                      • ustkU
                                        ustk @d.healey
                                        last edited by

                                        @d-healey To be sure he checks the credentials are working when logging in their account online.
                                        Then if succeed, try again the manager app.

                                        Can't help pressing F5 in the forum...

                                        d.healeyD 1 Reply Last reply Reply Quote 0
                                        • d.healeyD
                                          d.healey @ustk
                                          last edited by

                                          @ustk I think that's coincidence, but maybe there's a connection

                                          Libre Wave - Freedom respecting instruments and effects
                                          My Patreon - HISE tutorials
                                          YouTube Channel - Public HISE tutorials

                                          ustkU 3 Replies Last reply Reply Quote 0
                                          • ustkU
                                            ustk @d.healey
                                            last edited by

                                            @d-healey yeah definitely a hard one to debug without a solid server knowledge…

                                            Can't help pressing F5 in the forum...

                                            1 Reply Last reply Reply Quote 0
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