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    Customer hitting a lot of connection errors with my manager application

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    • d.healeyD
      d.healey @ustk
      last edited by

      @ustk Do you have error logs from the server?

      Libre Wave - Freedom respecting instruments and effects
      My Patreon - HISE tutorials
      YouTube Channel - Public HISE tutorials

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      • ustkU
        ustk @d.healey
        last edited by

        @d-healey A few old errors, but nothing in the last 24h (the last login issue case was 11h ago)

        Can't help pressing F5 in the forum...

        ustkU 1 Reply Last reply Reply Quote 0
        • ustkU
          ustk @ustk
          last edited by

          @d-healey Customer just responded. I told him to try to connect to the website account and retry with the manager app, and it worked. And it seems to be something that generally resolve the issue.
          Does this ring a bell?

          Can't help pressing F5 in the forum...

          d.healeyD 1 Reply Last reply Reply Quote 0
          • d.healeyD
            d.healey @ustk
            last edited by

            @ustk said in Customer hitting a lot of connection errors with my manager application:

            I told him to try to connect to the website accoun

            What do you mean?

            Libre Wave - Freedom respecting instruments and effects
            My Patreon - HISE tutorials
            YouTube Channel - Public HISE tutorials

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            • ustkU
              ustk @d.healey
              last edited by

              @d-healey To be sure he checks the credentials are working when logging in their account online.
              Then if succeed, try again the manager app.

              Can't help pressing F5 in the forum...

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              • d.healeyD
                d.healey @ustk
                last edited by

                @ustk I think that's coincidence, but maybe there's a connection

                Libre Wave - Freedom respecting instruments and effects
                My Patreon - HISE tutorials
                YouTube Channel - Public HISE tutorials

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                • ustkU
                  ustk @d.healey
                  last edited by

                  @d-healey yeah definitely a hard one to debug without a solid server knowledge…

                  Can't help pressing F5 in the forum...

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                  • ustkU
                    ustk @d.healey
                    last edited by

                    @d-healey Something else to explore that I should have mentioned is the WordFence security plugin... I'll have a look on that side tomorrow

                    Can't help pressing F5 in the forum...

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                    • ustkU
                      ustk @d.healey
                      last edited by

                      @d-healey And heard recaptcha could also prevent JWT authentication...

                      Can't help pressing F5 in the forum...

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                      • d.healeyD
                        d.healey
                        last edited by

                        I use wordfence too, I don't use recaptcha, I have a self hosted one.

                        Libre Wave - Freedom respecting instruments and effects
                        My Patreon - HISE tutorials
                        YouTube Channel - Public HISE tutorials

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                        • orangeO
                          orange @d.healey
                          last edited by orange

                          @d-healey said in Customer hitting a lot of connection errors with my manager application:

                          @ustk said in Customer hitting a lot of connection errors with my manager application:

                          Does anyone use the pro version? Would it help for anything?

                          There's a pro version? What plugin are you using? I use this one.

                          You function looks ok to me, this is mine.

                          I’ve been using the non-pro version for years, I haven’t seen any issues so far.

                          This may not have caused the problem, but FYI if you are using an encryption method for licenses, it takes a while for the server to generate it. This will cause problems for the server, especially if there are many login attempts at the same time or license activation requests that are beyond server's capacity.

                          develop Branch / XCode 13.1
                          macOS Monterey / M1 Max

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                          • ustkU
                            ustk @orange
                            last edited by

                            @orange thanks to confirm jwt isn't the cause by itself.
                            In my case it can't be server load as I don't have much traffic yet.

                            Thinking about worfence, it's in learning mode when the problem happened anyway.

                            So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                            And I'm definitely not the only one using recaptcha v3 out there.

                            Can't help pressing F5 in the forum...

                            d.healeyD 1 Reply Last reply Reply Quote 0
                            • d.healeyD
                              d.healey @ustk
                              last edited by

                              @ustk said in Customer hitting a lot of connection errors with my manager application:

                              Thinking about worfence, it's in learning mode when the problem happened anyway.

                              So for now it might be the captcha thing, since I've read similar issue online, but it was 2021 with jwt v1, so it's strange.
                              And I'm definitely not the only one using recaptcha v3 out there.

                              Disable both and see if the problem goes away.

                              Libre Wave - Freedom respecting instruments and effects
                              My Patreon - HISE tutorials
                              YouTube Channel - Public HISE tutorials

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