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    Customer hitting a lot of connection errors with my manager application

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    • d.healeyD
      d.healey @ustk
      last edited by

      @ustk I was using the plugin you're using, but then it was forked and improved for the one I'm using now, but now I think the one you're using has been improved too, but I'll stick with the free one - long way of saying I don't think it will make a difference either :)

      Libre Wave - Freedom respecting instruments and effects
      My Patreon - HISE tutorials
      YouTube Channel - Public HISE tutorials

      ustkU 2 Replies Last reply Reply Quote 0
      • ustkU
        ustk @d.healey
        last edited by

        @d-healey yeah I guess the API hook wouldn't made much difference... But, then I wonder why I get as many complaints since I am just beginning distributing my plugins... I'am afraid for when I'll have way more customers, an extrapolation will quickly give me several of those tickets a day!

        Can't help pressing F5 in the forum...

        1 Reply Last reply Reply Quote 0
        • ustkU
          ustk @d.healey
          last edited by

          @d-healey I have something like a 10% error ratio 😬
          Server, perhaps?

          Can't help pressing F5 in the forum...

          d.healeyD 1 Reply Last reply Reply Quote 0
          • d.healeyD
            d.healey @ustk
            last edited by

            @ustk said in Customer hitting a lot of connection errors with my manager application:

            Server, perhaps?

            Could be, who's your hosting provider?

            Are you able to recreate the issue yourself?

            Libre Wave - Freedom respecting instruments and effects
            My Patreon - HISE tutorials
            YouTube Channel - Public HISE tutorials

            ustkU 1 Reply Last reply Reply Quote 0
            • ustkU
              ustk @d.healey
              last edited by

              @d-healey O2Switch, and no I am not able to replicate the same error.

              Can't help pressing F5 in the forum...

              d.healeyD 1 Reply Last reply Reply Quote 0
              • d.healeyD
                d.healey @ustk
                last edited by

                @ustk Is that shared hosting?

                Libre Wave - Freedom respecting instruments and effects
                My Patreon - HISE tutorials
                YouTube Channel - Public HISE tutorials

                ustkU 1 Reply Last reply Reply Quote 0
                • ustkU
                  ustk @d.healey
                  last edited by

                  @d-healey yeah o2switch is a shared hosting

                  Can't help pressing F5 in the forum...

                  d.healeyD 1 Reply Last reply Reply Quote 0
                  • d.healeyD
                    d.healey @ustk
                    last edited by

                    @ustk That could be the bottleneck. I'm using Cloudways, I might have a discount/referral code if you're interested, I'll check in the morning.

                    Libre Wave - Freedom respecting instruments and effects
                    My Patreon - HISE tutorials
                    YouTube Channel - Public HISE tutorials

                    ustkU 1 Reply Last reply Reply Quote 1
                    • ustkU
                      ustk @d.healey
                      last edited by

                      @d-healey Thanks! It might be the issue, but seeing the small traffic I have at the moment... Or their server really isn't that robust.
                      I'm afraid to go to the hassle of migrating but, well, if the server is the issu I will have no choice...
                      I'll see what the support is saying about this 😉

                      Can't help pressing F5 in the forum...

                      d.healeyD 1 Reply Last reply Reply Quote 0
                      • d.healeyD
                        d.healey @ustk
                        last edited by

                        @ustk Do you have error logs from the server?

                        Libre Wave - Freedom respecting instruments and effects
                        My Patreon - HISE tutorials
                        YouTube Channel - Public HISE tutorials

                        ustkU 1 Reply Last reply Reply Quote 0
                        • ustkU
                          ustk @d.healey
                          last edited by

                          @d-healey A few old errors, but nothing in the last 24h (the last login issue case was 11h ago)

                          Can't help pressing F5 in the forum...

                          ustkU 1 Reply Last reply Reply Quote 0
                          • ustkU
                            ustk @ustk
                            last edited by

                            @d-healey Customer just responded. I told him to try to connect to the website account and retry with the manager app, and it worked. And it seems to be something that generally resolve the issue.
                            Does this ring a bell?

                            Can't help pressing F5 in the forum...

                            d.healeyD 1 Reply Last reply Reply Quote 0
                            • d.healeyD
                              d.healey @ustk
                              last edited by

                              @ustk said in Customer hitting a lot of connection errors with my manager application:

                              I told him to try to connect to the website accoun

                              What do you mean?

                              Libre Wave - Freedom respecting instruments and effects
                              My Patreon - HISE tutorials
                              YouTube Channel - Public HISE tutorials

                              ustkU 1 Reply Last reply Reply Quote 0
                              • ustkU
                                ustk @d.healey
                                last edited by

                                @d-healey To be sure he checks the credentials are working when logging in their account online.
                                Then if succeed, try again the manager app.

                                Can't help pressing F5 in the forum...

                                d.healeyD 1 Reply Last reply Reply Quote 0
                                • d.healeyD
                                  d.healey @ustk
                                  last edited by

                                  @ustk I think that's coincidence, but maybe there's a connection

                                  Libre Wave - Freedom respecting instruments and effects
                                  My Patreon - HISE tutorials
                                  YouTube Channel - Public HISE tutorials

                                  ustkU 3 Replies Last reply Reply Quote 0
                                  • ustkU
                                    ustk @d.healey
                                    last edited by

                                    @d-healey yeah definitely a hard one to debug without a solid server knowledge…

                                    Can't help pressing F5 in the forum...

                                    1 Reply Last reply Reply Quote 0
                                    • ustkU
                                      ustk @d.healey
                                      last edited by

                                      @d-healey Something else to explore that I should have mentioned is the WordFence security plugin... I'll have a look on that side tomorrow

                                      Can't help pressing F5 in the forum...

                                      1 Reply Last reply Reply Quote 0
                                      • ustkU
                                        ustk @d.healey
                                        last edited by

                                        @d-healey And heard recaptcha could also prevent JWT authentication...

                                        Can't help pressing F5 in the forum...

                                        1 Reply Last reply Reply Quote 0
                                        • d.healeyD
                                          d.healey
                                          last edited by

                                          I use wordfence too, I don't use recaptcha, I have a self hosted one.

                                          Libre Wave - Freedom respecting instruments and effects
                                          My Patreon - HISE tutorials
                                          YouTube Channel - Public HISE tutorials

                                          1 Reply Last reply Reply Quote 1
                                          • orangeO
                                            orange @d.healey
                                            last edited by orange

                                            @d-healey said in Customer hitting a lot of connection errors with my manager application:

                                            @ustk said in Customer hitting a lot of connection errors with my manager application:

                                            Does anyone use the pro version? Would it help for anything?

                                            There's a pro version? What plugin are you using? I use this one.

                                            You function looks ok to me, this is mine.

                                            I’ve been using the non-pro version for years, I haven’t seen any issues so far.

                                            This may not have caused the problem, but FYI if you are using an encryption method for licenses, it takes a while for the server to generate it. This will cause problems for the server, especially if there are many login attempts at the same time or license activation requests that are beyond server's capacity.

                                            develop Branch / XCode 13.1
                                            macOS Monterey / M1 Max

                                            ustkU 1 Reply Last reply Reply Quote 1
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