Sample player plugin not making sound

[pcs800]

The plugin I built works fine on the development machine (windows 10), so I created an installer which places all relevant files in their proper locations, and then installed on two other windows 10 machines.
When I pull up the plugin in my daw, it comes up and does not ask for the samples, which tells me the LinkWindows file is pointing to the right place.
I checked the locations for all the files, and they are present, yet the plugin makes no sound in the daw.
Anyone have any idea what could cause this?

[d.healey]

@pcs800 said in Sample player plugin not making sound:

which tells me the LinkWindows file is pointing to the right place.

That tells you the link file exists.

Did you open it and check it's pointing to the correct location?

[pcs800]

@d-healey Yes, it is pointing to the right location. However, I used this format
%USERPROFILE%\Documents\product\samples
Apparently that doesn't work.

How should I point it to the documents folder?

[d.healey]

@pcs800 I think you need to use the actual full path and username instead of a wildcard

[pcs800]

@d-healey That is not possible, every user will have a different folder name

[d.healey]

@pcs800 Yup, this is why it's usual to ask the user where they want to place the samples and have the sample installer take care of creating the link file.

You'll need to figure out how to solve it in your inno setup installer, or from within your HISE script.

[pcs800]

@d-healey Would I have inno installer script extract the user profile name, and then have it create the LinkWindows file with the exact path in it?

[d.healey]

@pcs800 Possibly, I've never tried doing this so I can only offer some vague guidance.

[pcs800]

@d-healey What about putting them in %SystemDrive%\Program Files\Company\Product\Samples
%SystemDrive% seems to work

[d.healey]

@pcs800 I think the path in the link file still has to be an absolute path, but if it works then it works

[pcs800]

@d-healey
I am at a loss as to why my installed plugin doesn't make any sound. I have changed directories, stopped using wildcards and rebuilt the installer with inno setup several times. No sound.

Everything in the Hise/project/compiled folder gets put here C:\Program Files\Common Files\VST3\Product name
Everyting in the project appdata folder including LinkWindows, gets put here {userappdata}\Acoustica\Product Name
Samples are being placed here C:\Program Files\Product name\Samples\

The LinkWindows file contains the following "C:\Program Files\Product name\Samples

Yet when I open the plugin after installing, it asks for the location of the samples. So I choose the folder C:\Program Files\Product name\Samples
It then says it found the samples but I need to restart the plugin to make it work.
I restart it, no sound.

[d.healey]

@pcs800 said in Sample player plugin not making sound:

Everything in the Hise/project/compiled folder gets put here C:\Program Files\Common Files\VST3\

You should only be putting the .vst3 file in there

[pcs800]

@d-healey Just the vst3 file itself, or the vst3 folder and it's contents?
So not the shared code folder?

[Lindon]

@pcs800 said in Sample player plugin not making sound:

@d-healey
I am at a loss as to why my installed plugin doesn't make any sound. I have changed directories, stopped using wildcards and rebuilt the installer with inno setup several times. No sound.

Everything in the Hise/project/compiled folder gets put here C:\Program Files\Common Files\VST3\Product name
Everyting in the project appdata folder including LinkWindows, gets put here {userappdata}\Acoustica\Product Name\

Is "Acoustica" the name you have used for Company in the Setting/User Settings panel?

Samples are being placed here C:\Program Files\Product name\Samples\

The LinkWindows file contains the following "C:\Program Files\Product name\Samples

Yet when I open the plugin after installing, it asks for the location of the samples. So I choose the folder C:\Program Files\Product name\Samples\

So its not reading this LinkWindows file...its looking somewhere else...

It then says it found the samples but I need to restart the plugin to make it work.
I restart it, no sound.

[d.healey]

@pcs800 said in Sample player plugin not making sound:

Just the vst3 file itself, or the vst3 folder

What do you mean by VST3 folder? On Windows it should just be a file.

[pcs800]

@d-healey a lot of vst3s live inside of a folder by the same name under the vst3 folder. You can do it either way

[pcs800]

@Lindon when it presented me with the message to either extract or browse for a folder which contains the samples, I chose to browse for the folder. The folder where I know the samples are because I looked. It accepted that folder but still doesn't make any sound. Could this be something related to the sample module or MIDI velocity settings Within hise?

To sort of answer my own question, on the development machine, when I export to vst3, then I copy the vst3 to the windows vst3 folder, then bring the plug-in up in a daw, it works just fine

[d.healey]

@pcs800 said in Sample player plugin not making sound:

lot of vst3s live inside of a folder by the same name under the vst3 folder. You can do it either way

Are you referring to vst3 bundles, where the .vst3 extension is applied to a folder? Or are you referring to placing the .vst3 plugin into a subfolder?

Bundles on Windows are available only available with JUCE if you build using cmake instead of Projucer, but HISE doesn't support this... yet.

@pcs800 said in Sample player plugin not making sound:

The folder where I know the samples are because I looked. It accepted that folder but still doesn't make any sound.

After doing that did you open the linkwindows file in a text editor to confirm the correct location had been written to the file?

On your development machine, are the samples in the project's Samples folder? And have you converted them to monoliths, .ch files?

[pcs800]

@d-healey

@d-healey said in Sample player plugin not making sound:

After doing that did you open the linkwindows file in a text editor to confirm the correct location had been written to the file?

Yes I have

@d-healey said in Sample player plugin not making sound:

On your development machine, are the samples in the project's Samples folder? And have you converted them to monoliths, .ch files?

No, is that necessary?

[pcs800]

@d-healey The installer just installs wav files in the samples folder I have defined. Will that not work?