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    • Lindon
      Lindon last edited by

      I have a plugin crashing the end users system, here's the crash log, (our plugin is called: QuadShaper.vst3) - any ideas?

      FL Studio (20.8.3.2304) [64Bit] has encountered an error and needs to restart.
      
      Crash log saved to C:\Users\issy6\Documents\Image-Line\FL Studio\Support\Logs\Crash\ folder.
      
      Please use Ctrl+C to copy this message and report to support.
      
      Exception: 
      Access violation at address 00007FFAD2105D8A in module 'QuadShaper.vst3'. Read of address FFFFFFFFFFFFFFFF
      Callstack: 
      00007FFAD2000000:00007FFAD2105D8A: QuadShaper.vst3
      00007FFAD2000000:00007FFAD2106F9B: QuadShaper.vst3
      00007FFAD2000000:00007FFAD2106CDF: QuadShaper.vst3
      00007FFB445D0000:00007FFB445DE858: user32.dll
      00007FFB445D0000:00007FFB445DE299: user32.dll
      0000000000BD0000:000000000108FAE8: FLEngine_x64.dll
      0000000000BD0000:000000000108FB58: FLEngine_x64.dll
      0000000000BD0000:0000000001090048: FLEngine_x64.dll
      0000000000BD0000:00000000017C7351: FLEngine_x64.dll
      00007FF660D20000:00007FF660D23BE7: FL64.exe
      00007FF660D20000:00007FF660D2400B: FL64.exe
      00007FF660D20000:00007FF660D25287: FL64.exe
      00007FFB44DA0000:00007FFB44DB7034: KERNEL32.DLL
      00007FFB45390000:00007FFB453E26A1: ntdll.dll```

      HISE Development for hire.
      www.channelrobot.com

      Y 1 Reply Last reply Reply Quote 0
      • Y
        yall @Lindon last edited by

        @Lindon stupid question but if you are on windows you have put your vst3 in program comon files vst3? I say this because fl studio esg capricious on custom vst folders.

        Lindon 1 Reply Last reply Reply Quote 0
        • Lindon
          Lindon @yall last edited by Lindon

          @yall yes...so I dont think thats it.

          HISE Development for hire.
          www.channelrobot.com

          Lindon 1 Reply Last reply Reply Quote 0
          • Lindon
            Lindon @Lindon last edited by Lindon

            @Christoph-Hart - is there any way you can look at this? FL Studio is (sadly) an important DAW and my customers aren't going to pay for FX products that don't work correctly on it.

            Obviously I can send you the project.

            I have already asked the customer, and the beta testers to reduce the buffer size to 256....with some small improvement in crash frequency.

            HISE Development for hire.
            www.channelrobot.com

            d.healey 1 Reply Last reply Reply Quote 0
            • d.healey
              d.healey @Lindon last edited by

              @Lindon Can you recreate the issue on your own system?

              Libre Wave - Freedom respecting instruments and effects
              My Patreon - HISE tutorials
              YouTube Channel - Public HISE tutorials

              Lindon 1 Reply Last reply Reply Quote 0
              • Lindon
                Lindon @d.healey last edited by

                @d-healey _ our beta testers can recreate it when using a custom table LFO depth control --- sometimes...

                HISE Development for hire.
                www.channelrobot.com

                Lindon 1 Reply Last reply Reply Quote 0
                • Lindon
                  Lindon @Lindon last edited by

                  @Lindon okay more tracking down...its the presets.....

                  trying to quickly load one preset after another will make the plugin crash, in multiple hosts now we've found the problem, its clearly getting into some race condition...

                  HISE Development for hire.
                  www.channelrobot.com

                  DanH 1 Reply Last reply Reply Quote 0
                  • DanH
                    DanH @Lindon last edited by

                    @Lindon I'm also having trouble with changing presets here, with an instrument. Is yours fx or instrument?

                    Lindon 1 Reply Last reply Reply Quote 0
                    • Lindon
                      Lindon @DanH last edited by

                      @DanH FX

                      HISE Development for hire.
                      www.channelrobot.com

                      DanH 1 Reply Last reply Reply Quote 0
                      • DanH
                        DanH @Lindon last edited by

                        @Lindon ok, cld be unrelated. I don't get a crash here - but nor do the samplemaps / samples load properly either. Commit from June 27th is when this starts happening for me. 24th June is ok.

                        Lindon 1 Reply Last reply Reply Quote 0
                        • Lindon
                          Lindon @DanH last edited by

                          @DanH -- well its solidly crashing here...I added code to "slow the user down" so they cant mash the Preset load button, and that improved things, as did the "std" FL studio answer of "use fixed size buffers"...

                          HISE Development for hire.
                          www.channelrobot.com

                          1 Reply Last reply Reply Quote 1
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