Mac Installer issue that effects (I think) all of us



  • @ustk I'm on 10.13.6 here



  • @dustbro same...



  • @ustk is your user account Administrator, Standard, or Managed?



  • I solved that problem ages ago (actually with the first commercial product that was shipped with HISE) by using a post-build script that copies the files from the global to the user domain.

    1. Set the global domain in the installer (so that it installs to /Library/)
    2. Copy the files you want have in the user's app data folder to an arbitrary accessible location
    3. Run the .sh script as post-install script that copies the files to ~/Library/Application Support.

    I just looked up the shell script and the magic ingredient was rsync (because it will keep the user presets at the location if they are newer or something like that):

    rsync -avurpE "/SomeSourceFolderThatIsAccessibleFromGlobalDomain" "~/Library/Application\ Support/My\ Company/My\ Product/"
    
    rm -rf "/SomeSourceFolderThatIsAccessibleFromGlobalDomain"
    

    Disclaimer: That shell script is not tested, but should give you a direction. I probably fucked up the usage of quotes or whitespaces as I never understood how that works in bash scripts...



  • I probably fucked up the usage of quotes or whitespaces as I never understood how that works in bash scripts...

    I'm pretty sure you don't need the escape characters if it's in quotes.



  • @Christoph-Hart I'm giving this script a go. It appears to work nicely on it's own, but when I add it to my installer as a postscript, the installer fails

    Ever run into this before?



  • Check the macOS Console for errors it should spit something out (but it‘s very verbose so be prepared to scroll around)



  • @Christoph-Hart Here's what I'm seeing:

    2020-01-08 07:49:07-05 Dans-Mac-mini installd[1365]: PackageKit: *** Couldn't posix_spawn: error 8
    2020-01-08 07:49:08-05 Dans-Mac-mini installd[1365]: PackageKit: Failed task attributes: {
    	    NSFileCreationDate = "2020-01-08 12:47:28 +0000";
    	    NSFileExtensionHidden = 0;
    	    NSFileGroupOwnerAccountID = 0;
    	    NSFileGroupOwnerAccountName = wheel;
    	    NSFileHFSCreatorCode = 0;
    	    NSFileHFSTypeCode = 0;
    	    NSFileModificationDate = "2020-01-08 12:47:28 +0000";
    	    NSFileOwnerAccountID = 0;
    	    NSFileOwnerAccountName = root;
    	    NSFilePosixPermissions = 493;
    	    NSFileReferenceCount = 1;
    	    NSFileSize = 58;
    	    NSFileSystemFileNumber = 690250;
    	    NSFileSystemNumber = 16777220;
    	    NSFileType = NSFileTypeRegular;
    	}
    

    It looks like posix_spawn: error 8 may be a permissions issue? Once I create the .sh file, I'm running:

    chmod a+wx
    

    to give the script it's permissions. 🤷
    This is on my newly installed Catalina rig. Wouldn't be a notarizing issue, would it?



  • Still struggling with this one... can't get a post install script to work in a Whitebox PKG.
    Here's the full error I'm getting:

    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: @(#)PROGRAM:Install  PROJECT:Install-1000
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: @(#)PROGRAM:Installer  PROJECT:Installer-965.1
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Hardware: Macmini4,1 @ 2.40 GHz (x 2), 16384 MB RAM
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Running OS Build: Mac OS X 10.15.2 (19C57)
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: USER=dan
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: LOGNAME=dan
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.f5vjJkAmgb/Listeners
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: HOME=/Users/dan
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: SHELL=/bin/zsh
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: TMPDIR=/var/folders/6k/pjx9t2q93mg8b0jyjs2y24sw0000gn/T/
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: XPC_SERVICE_NAME=com.apple.installer.548
    2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: XPC_FLAGS=0x0
    2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: test  Installation Log
    2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Opened from: /Users/dan/Desktop/test/test/build/test.pkg
    2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
    2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
    2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Failed to load specified background image
    2020-01-24 18:25:05-05 Dans-Mac-mini Installer[40398]: Referenced component packages (1) trustLevel=100
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: Administrator authorization granted.
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: ================================================================================
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: User picked Standard Install
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: Choices selected for installation:
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: 	Install: "test"
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: 		test.pkg : com.mygreatcompany.pkg.test : 1.0
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: ================================================================================
    2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: It took 0.00 seconds to summarize the package selections.
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
    	    "file://localhost"
    	)
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/dan/Desktop/test/test/build/test.pkg
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Set authorization level to root for session
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Will use PK session
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Using authorization level of root for IFPKInstallElement
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Starting installation:
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Configuring volume "Hard Drive"
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Preparing disk for local booted install.
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Free space on "Hard Drive": 244.58 GB (244576600064 bytes).
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Create temporary directory "/var/folders/6k/pjx9t2q93mg8b0jyjs2y24sw0000gn/T//Install.40398fiFQ0a"
    2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: IFPKInstallElement (1 packages)
    2020-01-24 18:25:19-05 Dans-Mac-mini installd[1528]: PackageKit: Adding client PKInstallDaemonClient pid=40398, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    2020-01-24 18:25:20-05 Dans-Mac-mini Installer[40398]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: ----- Begin install -----
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: packages=(
    	    "PKLeopardPackage <id=com.mygreatcompany.pkg.test, version=1.0, url=file://localhost/Users/dan/Desktop/test/test/build/test.pkg>"
    	)
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: Set reponsibility for install to 40398
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: Extracting file://localhost/Users/dan/Desktop/test/test/build/test.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox/Root, uid=0)
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: prevent user idle system sleep
    2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: suspending backupd
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox/Root (0 items) to /
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.it0Hz8/Scripts/com.mygreatcompany.pkg.test.aWq9Cy
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: *** Couldn't posix_spawn: error 8
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Failed task attributes: {
    	    NSFileCreationDate = "2020-01-24 23:23:25 +0000";
    	    NSFileExtensionHidden = 0;
    	    NSFileGroupOwnerAccountID = 0;
    	    NSFileGroupOwnerAccountName = wheel;
    	    NSFileHFSCreatorCode = 0;
    	    NSFileHFSTypeCode = 0;
    	    NSFileModificationDate = "2020-01-24 23:23:25 +0000";
    	    NSFileOwnerAccountID = 0;
    	    NSFileOwnerAccountName = root;
    	    NSFilePosixPermissions = 493;
    	    NSFileReferenceCount = 1;
    	    NSFileSize = 53;
    	    NSFileSystemFileNumber = 1581080;
    	    NSFileSystemNumber = 16777220;
    	    NSFileType = NSFileTypeRegular;
    	}
    2020-01-24 18:25:21-05 Dans-Mac-mini install_monitor[40406]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    2020-01-24 18:25:21-05 Dans-Mac-mini install_monitor[40406]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: releasing backupd
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: allow user idle system sleep
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Cleared responsibility for install from 40398.
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Cleared permissions on Installer.app
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “test.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/dan/Desktop/test/test/build/test.pkg, PKInstallPackageIdentifier=com.mygreatcompany.pkg.test, NSLocalizedDescription=An error occurred while running scripts from the package “test.pkg”.} {
    	    NSFilePath = "./postinstall";
    	    NSLocalizedDescription = "An error occurred while running scripts from the package \U201ctest.pkg\U201d.";
    	    NSURL = "file://localhost/Users/dan/Desktop/test/test/build/test.pkg";
    	    PKInstallPackageIdentifier = "com.mygreatcompany.pkg.test";
    	}
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Running idle tasks
    2020-01-24 18:25:21-05 Dans-Mac-mini Installer[40398]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “test.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/dan/Desktop/test/test/build/test.pkg, PKInstallPackageIdentifier=com.mygreatcompany.pkg.test, NSLocalizedDescription=An error occurred while running scripts from the package “test.pkg”.}
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Removing client PKInstallDaemonClient pid=40398, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Done with sandbox removals
    2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: IFDInstallController A0AB60 state = 8
    2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: Displaying 'Install Failed' UI.
    2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
    2020-01-24 18:25:24-05 Dans-Mac-mini Installer[40398]: Package Removal: Package is not in downloads directory. Not offering removal.
    2020-01-24 18:25:24-05 Dans-Mac-mini Installer[40398]: Package Removal: Package cannot be removed.
    

    Does this mean anything to anyone here?



  • Ok! Finally sorted out.
    Apparently, you can't use ~/ in a pre or post-installation script of a package. I had to use $HOME instead.



  • Thank you for this thread! Super useful.

    @dustbro Do you mind posting your final shell script? I haven't quite cracked it yet on my system.



  • Here's what I got going on. My installer places all of the extra files (Markdown, AudioRecources.dat, ImageResources.dat, user manual, etc...) into the system Library/Application Support folder, then I use a post-install script to move the data into the user Library/Application Support folder.
    I've added comments above each line.

    #!/bin/sh
    
    // this line moves the System Library folder to the User Library folder:
    /usr/bin/rsync -avurpE --remove-source-files /Library/Application\ Support/Company/Product/ $HOME/Library/Application\ Support/Company/Product/
    
    // this line deletes the System Library folder after the files are moved:
    find /Library/Application\ Support/Company/ -type d -empty -delete
    
    // determine logged in user:
    loggedInUser=`/bin/ls -l /dev/console | /usr/bin/awk '{ print $3 }'`
    
    //This line copies my user manual from the User Library to Desktop for easy access:
    /usr/bin/rsync -avurpE  $HOME/Library/Application\ Support/Company/Product/User\ Manual/ /Users/$loggedInUser/Desktop/
    
    exit 0
    


  • @dustbro Amazing! Thank you 😀



  • @dustbro I've having one serious issue with this approach and I wonder if you've encountered this as well. When I rsync the application folder like above, if the folder doesn't already exist (which will be the case for any user downloading the plugin for the first time) then it will keep the permissions set by Packages for the temp folder which has some pretty whack results and makes the folder read-only for the user. Only the system will be able to read/write.

    This is super deadly because it removes the ability to save presets or create new folders in the preset browser. It also disables the changing of the Sample Folder directory because the entire plugin folder becomes read-only. I've tried a bunch of different things in the bash script to fix this but nothing seems to be doing the trick.



  • @Lunacy-Audio have you checked another system yet? I'm currently using this method successfully.
    The most common problem I've seen is the inability to remove the system Company folder after sync due to permissions issues.



  • Yup, I'm checking across a few other machines every time I build the Packages installer. I have everything bundled into one installer, so VST, AU, AAX, Standalone, and also Presets. The Presets package has a post-installation script like the one above, but the permissions are always messed up. Should I be changing the Owner/Group in the actual temporary payload in Packages?



  • I've also noticed that if the company folder doesn't already exist in $HOME/Library/Application\ Support/, then rsync won't create the folder automatically, so the install won't work.



  • Ok, so I think I've finally figured something out that works across all the Macs I'm testing. It basically ensures that directory exists and that the permissions are always set recursively from the plugin directory. I don't love all the sudo nonsense, so I'll see if I can find a cleaner solution at some point.

    #!/bin/sh
    # ensure plugin directory actually exists
    sudo -u $USER mkdir -p $HOME/Library/Application\ Support/Company/Product/
    
    # move and sync files from temporary payload to real plugin directory
    /usr/bin/rsync -avurpE --remove-source-files /Library/Application\ Support/Company/Product/ $HOME/Library/Application\ Support/Company/Product/
    
    # ensure permissions are recursively set to current user for plugin directory
    sudo find $HOME/Library/Application\ Support/Company/ -type d -user root -exec sudo chown -R $USER: {} +
    
    # remove temporary folder
    rm -rf /Library/Application\ Support/Company
    
    exit 0
    

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