Customer not able to log using my app

[ustk]

I am facing an issue where a customer cannot log from the app despite he can log to the account from a web browser (so not a password thing or a banned account of some sort).

The app has always been working with no complaints and has not needed any update for a long while.

So Server.StatusOK isn't true for some reason
In the waiting and in the case someone can spot anything obvious I've missed, here's my login script:

inline function login()
{
    Server.setBaseURL(BASE_URL);
    
    Log.add("Reaching customer account...", "default");
    
    Server.setHttpHeader("");
    
    local parameters = {"username": usernameInputLbl.getValue(),
                        "password": passwordInputLbl.getValue()};
                        
    Server.callWithPOST("wp-json/jwt-auth/v1/token", parameters, function(status, response)
    {
        user = response;
        
        Console.print(trace(response));
        
        if (status == Server.StatusOK)
        {
            Log.add("Successfully connected", "success");

            // do some UI actions... 
        }
        else
        {
            connected = false;
            Log.add("Impossible to login...", "warning");
        }
    });
}

The user doesn't use any VPN or firewall. The location is Australia and I am waiting for more information about the macOS version, IP, and a more detailed log from my app.

The idiot I am forgot to add the status and response to the log...

[David Healey]

@ustk Code looks good here.

@ustk said in Customer not able to log using my app:

The user doesn't use ... firewall

I doubt this is true and if it is then that's weird. Is he aware of MacOS built in application firewall? His router might also have a default firewall but I doubt that would block your app.

[ustk]

@David-Healey Mmm... Yeah I was thinking about third party FW set with rules that are too strict... But effectively the user might have changed the native FW rules! Checking this with him...

[dannytaurus]

@ustk I don't know if this is still a thing (it used to be) - if his system clock is set different to current time it can mess with auth token validation.

[ustk]

@dannytaurus Thanks, so definitely a path to explore in the case the rest fails...