<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Customer not able to log using my app]]></title><description><![CDATA[<p dir="auto">I am facing an issue where a customer cannot log from the app despite he can log to the account from a web browser (so not a password thing or a banned account of some sort).</p>
<p dir="auto">The app has always been working with no complaints and has not needed any update for a long while.</p>
<p dir="auto">So <code>Server.StatusOK</code> isn't true for some reason<br />
In the waiting and in the case someone can spot anything obvious I've missed, here's my login script:</p>
<pre><code>inline function login()
{
    Server.setBaseURL(BASE_URL);
    
    Log.add("Reaching customer account...", "default");
    
    Server.setHttpHeader("");
    
    local parameters = {"username": usernameInputLbl.getValue(),
                        "password": passwordInputLbl.getValue()};
                        
    Server.callWithPOST("wp-json/jwt-auth/v1/token", parameters, function(status, response)
    {
        user = response;
        
        Console.print(trace(response));
        
        if (status == Server.StatusOK)
        {
            Log.add("Successfully connected", "success");

            // do some UI actions... 
        }
        else
        {
            connected = false;
            Log.add("Impossible to login...", "warning");
        }
    });
}
</code></pre>
<p dir="auto">The user doesn't use any VPN or firewall. The location is Australia and I am waiting for more information about the macOS version, IP, and a more detailed log from my app.</p>
<p dir="auto">The idiot I am forgot to add the status and response to the log...</p>
]]></description><link>https://forum.hise.audio/topic/14070/customer-not-able-to-log-using-my-app</link><generator>RSS for Node</generator><lastBuildDate>Thu, 12 Mar 2026 04:33:01 GMT</lastBuildDate><atom:link href="https://forum.hise.audio/topic/14070.rss" rel="self" type="application/rss+xml"/><pubDate>Sat, 20 Dec 2025 14:25:38 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Reply to Customer not able to log using my app on Sat, 20 Dec 2025 16:03:05 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="https://forum.hise.audio/uid/357">@dannytaurus</a> Thanks, so definitely a path to explore in the case the rest fails...</p>
]]></description><link>https://forum.hise.audio/post/114661</link><guid isPermaLink="true">https://forum.hise.audio/post/114661</guid><dc:creator><![CDATA[ustk]]></dc:creator><pubDate>Sat, 20 Dec 2025 16:03:05 GMT</pubDate></item><item><title><![CDATA[Reply to Customer not able to log using my app on Sat, 20 Dec 2025 15:48:44 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="https://forum.hise.audio/uid/449">@ustk</a> I don't know if this is still a thing (it used to be) - if his system clock is set different to current time it can mess with auth token validation.</p>
]]></description><link>https://forum.hise.audio/post/114656</link><guid isPermaLink="true">https://forum.hise.audio/post/114656</guid><dc:creator><![CDATA[dannytaurus]]></dc:creator><pubDate>Sat, 20 Dec 2025 15:48:44 GMT</pubDate></item><item><title><![CDATA[Reply to Customer not able to log using my app on Sat, 20 Dec 2025 14:32:48 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="https://forum.hise.audio/uid/12">@David-Healey</a> Mmm... Yeah I was thinking about third party FW set with rules that are too strict... But effectively the user might have changed the native FW rules! Checking this with him...</p>
]]></description><link>https://forum.hise.audio/post/114654</link><guid isPermaLink="true">https://forum.hise.audio/post/114654</guid><dc:creator><![CDATA[ustk]]></dc:creator><pubDate>Sat, 20 Dec 2025 14:32:48 GMT</pubDate></item><item><title><![CDATA[Reply to Customer not able to log using my app on Sat, 20 Dec 2025 14:28:41 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="https://forum.hise.audio/uid/449">@ustk</a> Code looks good here.</p>
<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="https://forum.hise.audio/uid/449">@ustk</a> said in <a href="/post/114652">Customer not able to log using my app</a>:</p>
<blockquote>
<p dir="auto">The user doesn't use ... firewall</p>
</blockquote>
<p dir="auto">I doubt this is true and if it is then that's weird. Is he aware of MacOS built in application firewall? His router might also have a default firewall but I doubt that would block your app.</p>
]]></description><link>https://forum.hise.audio/post/114653</link><guid isPermaLink="true">https://forum.hise.audio/post/114653</guid><dc:creator><![CDATA[David Healey]]></dc:creator><pubDate>Sat, 20 Dec 2025 14:28:41 GMT</pubDate></item></channel></rss>