Conflict on Pro Tools AAX plugin



  • Hello
    I've built an AAX plugin and digitally signed. It works great on some Pro Tools versions and different computers. But I got this error in one mac computer and couldn't figure it out. It says "conflict with other cpu tasks or potential clocking issue"
    The error image: https://image.ibb.co/m8HM2T/121212.jpg

    0_1531158776743_121212.jpg

    What is that? ๐Ÿ˜ž


  • administrators

    Looks like a hardware issue. What makes you think it's related to HISE code?



  • @christoph-hart I didn't think it's about HISE code. I just don't know why it does that and wanted to know the reason.

    On the other hand; the computer owner says that there are lot's of plugins in the same computer but they didn't give this error before. I've built a simple gain plugin. And it gave this error too. So both two plugins (that created with HISE) are giving this errors. But they are ok on some Pro Tools machines too. Very strange...


  • administrators

    Can you post the Github link to your project, then I take a look if there's something fishy.

    Protools is almost impossible to debug (they prevent attaching debuggers for security reasons), and I am not too motivated to work around their paranoia.



  • @christoph-hart

    • This computer is Mac Pro with Xenon cpu. Could this be a clue for the problem?
      Now simple reverb, sipmle gain, saturation, phaser, delay.... all of the plugins does that ๐Ÿ˜ž I can send the projects but all of the plugins are exported staight forward from HISE.

    • Also another hackintosh user's Pro Tools didn't regognized the plugins. Is that normal, because of hackintosh?

    AAX is a pain in the ass..... ๐Ÿ˜ž

    This is Avid's AAX validator tool error. Validation is failed too....

    DigiShell v12.8.2x0
    Avid Technology, Inc.
    dsh> load_dish aaxval
    ---
    cmd_result:
      loaded_dishes_count: 1
    message_type: cmd_result
    ...
    dsh> runtests "D:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\Contents\x64\SimReverb x64.aaxplugin"
    ---
    cmd_result:
      results: ""
    message_type: cmd_result
    ...
    dsh> runtests "D:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin"
    
    D:\ORANGE WORLD\DSP\AVID\AAX_Tools_DSH_x674_WIN>GOTO EndCopyright
    Script to Execute: DSH_AAXVAL_Support_IDs
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:365:in `do_transaction'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:327:in `do_transaction'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:117:in `launch_app'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/DigiShell.rb:46:in `initialize'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/scripts/DSH_AAXVAL_Support_IDs.rb:24:in `new'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/scripts/DSH_AAXVAL_Support_IDs.rb:24:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:105:in `run_a_script'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:55:in `block in run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:51:in `times'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:51:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:143:in `block in run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:140:in `each'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:140:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/bin/runsuite.rb:199:in `<main>'
    DSH_AAXVAL_Support_IDs ABORTED: undefined method `close' for nil:NilClass
    
    0 passed, 0 failed, 0 warnings, 0 cancelled, 1 failed to complete.
    Total suite time: 3 seconds.
    
    D:\ORANGE WORLD\DSP\AVID\AAX_Tools_DSH_x674_WIN>GOTO EndCopyright
    Script to Execute: DSH_AAXVAL_Support_General
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:365:in `do_transaction'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:327:in `do_transaction'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/Target.rb:117:in `launch_app'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/DigiShell.rb:46:in `initialize'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/scripts/DSH_AAXVAL_Support_General.rb:24:in `new'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/scripts/DSH_AAXVAL_Support_General.rb:24:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:105:in `run_a_script'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:55:in `block in run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:51:in `times'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/ScriptRunner.rb:51:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:143:in `block in run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:140:in `each'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/classes/RunSuite.rb:140:in `run'
    d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/DTT/sources/bin/runsuite.rb:199:in `<main>'
    DSH_AAXVAL_Support_General ABORTED: undefined method `close' for nil:NilClass
    
    0 passed, 0 failed, 0 warnings, 0 cancelled, 1 failed to complete.
    Total suite time: 3 seconds.
    
    D:\ORANGE WORLD\DSP\AVID\AAX_Tools_DSH_x674_WIN>GOTO EndCopyright
    Script to Execute: DSH_AAXVAL_Cycle_Counts
    DSH_AAXVAL_Cycle_Counts ABORTED: Error launching app dsh.exe : No such file or directory - d:/ORANGE WORLD/DSP/AVID/AAX_Tools_DSH_x674_WIN/AAXValidatorResources/Tools/dsh.exe -a.
    WARNINGS:
    Factory Presets were NOT found
    
    0 passed, 0 failed, 1 warnings, 0 cancelled, 1 failed to complete.
    Total suite time: 2 seconds.
    
    D:\ORANGE WORLD\DSP\AVID\AAX_Tools_DSH_x674_WIN>GOTO EndCopyright
    Script to Execute: DSH_AAXVAL_Data_Model
    DSH_AAXVAL_Data_Model ABORTED: undefined method `close' for nil:NilClass
    
    0 passed, 0 failed, 0 warnings, 0 cancelled, 1 failed to complete.
    Total suite time: 2 seconds.
    cmd_result:
      results:
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: info.productids
          result:
            connection_id: 1.3382e+018
            result_status: E_ABORTED
          result_ref: r1
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: info.support.audiosuite
          result:
            connection_id: 1.72822e+018
            result:
              effect_id: com.OrangeAudio.SimReverb
              host_processor: no
              logs: Test stage completed and PASSED
              property:
                AllowPreviewWithoutAnalysis: not_defined
                ContinuousOnly: not_defined
                DestinationTrack: not_defined
                DisableAudiosuiteReverse: not_defined
                DisableHandles: not_defined
                DisablePreview: not_defined
                DoesntIncrOutputSample: not_defined
                MultiInputModeOnly: not_defined
                NeedsOutputDithered: not_defined
                NumberOfInputs: not_defined
                NumberOfOutputs: not_defined
                OptionalAnalysis: not_defined
                RequestsAllTrackData: not_defined
                RequiresAnalysis: not_defined
                SupportsProgressDialog: not_defined
                SupportsSideChainInput: not_defined
                UsesRandomAccess: not_defined
              triad_id:
                manufacture_id: 1315004788
                plugin_id: 1786340195
                product_id: 1348694113
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r2
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: info.support.general
          result:
            connection_id: 5.56243e+018
            result_status: E_ABORTED
          result_ref: r3
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: info.support.s6_feature
          result:
            connection_id: 7.56904e+017
            result:
              -
                effect_id: com.OrangeAudio.SimReverb
                logs: Test stage completed and PASSED
                performance_data:
                  elapsed_time_sec: 0.358
                  started_wall_clock_sec: 555
                s6_support:
                  category_bypass:
                    master_bypass:
                      support: 1
                      valid: 1
                    reverb:
                      support: 0
                      valid: 0
                    score: 100.00%
                  curve:
                    score: N/A
                  meter:
                    score: 100.00%
                    support: 1
                    valid: 1
                  page_table:
                    score: 0.00%
                score: 0.666667
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1784898403
                  product_id: 1348694113
              -
                effect_id: com.OrangeAudio.SimReverb
                logs: Test stage completed and PASSED
                performance_data:
                  elapsed_time_sec: 0.317
                  started_wall_clock_sec: 913
                s6_support:
                  category_bypass:
                    master_bypass:
                      support: 1
                      valid: 1
                    reverb:
                      support: 0
                      valid: 0
                    score: 100.00%
                  curve:
                    score: N/A
                  meter:
                    score: 100.00%
                    support: 1
                    valid: 1
                  page_table:
                    score: 0.00%
                score: 0.666667
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1786340195
                  product_id: 1348694113
            result_status: E_COMPLETED_PASS
            summary:
              successful: 2
              total: 2
          result_ref: r4
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.cycle_counts
          result:
            connection_id: 7.1682e+018
            result_status: E_ABORTED
          result_ref: r5
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.data_model
          result:
            connection_id: 4.53739e+017
            result_status: E_ABORTED
          result_ref: r6
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.describe_validation
          result:
            connection_id: 1.10501e+019
            result:
              logs: Test stage completed and PASSED
              performance_data:
                elapsed_time_sec: 0.537
                started_wall_clock_sec: 13
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r7
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.load_unload
          result:
            connection_id: 1.3086e+019
            result:
              logs: Test stage completed and PASSED
              performance_data:
                average_ms_per_iteration: 543.555
                elapsed_time_sec: 598.56
                max_ms_per_iteration: 748
                started_wall_clock_sec: 14
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r8
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.page_table.automation_list
          result:
            connection_id: 9.12649e+018
            result:
              -
                effect_id: com.OrangeAudio.SimReverb
                logs:
                  - No page tables are registered for this effect
                  - Test stage completed and PASSED
                performance_data:
                  started_wall_clock_sec: 596
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1784898403
                  product_id: 1348694113
              -
                effect_id: com.OrangeAudio.SimReverb
                logs:
                  - Skipping AudioSuite type
                  - Test stage completed and PASSED
                performance_data:
                  started_wall_clock_sec: 596
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1786340195
                  product_id: 1348694113
            result_status: E_COMPLETED_PASS
            summary:
              successful: 2
              total: 2
          result_ref: r9
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.page_table.load
          result:
            connection_id: 1.48252e+018
            result:
              -
                effect_id: com.OrangeAudio.SimReverb
                logs:
                  - "ERROR: Failed to load page tables library"
                  - Test stage completed and FAILED
                performance_data:
                  elapsed_time_sec: 0
                  started_wall_clock_sec: 597
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1784898403
                  product_id: 1348694113
              -
                effect_id: com.OrangeAudio.SimReverb
                logs:
                  - Type is offline only; skipping
                  - Test stage completed and PASSED
                performance_data:
                  elapsed_time_sec: 0
                  started_wall_clock_sec: 597
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1786340195
                  product_id: 1348694113
            result_status: E_COMPLETED_FAIL
            summary:
              failed: 1
              successful: 1
              total: 2
          result_ref: r10
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.parameter_traversal.linear
          result:
            connection_id: 4.61484e+018
            result:
              coverage_thinned: 5.44e+000%
              coverage_total: 2.82e-031%
              effect_id: com.OrangeAudio.SimReverb
              logs: Test stage completed and PASSED
              performance_data:
                elapsed_time_sec: 300
                started_wall_clock_sec: 605
              states_tested: 7.8895e+007
              states_thinned: 1.4512e+009
              states_total: 2.7938e+040
              us_per_state: 3.8
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r11
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.parameter_traversal.random
          result:
            connection_id: 4.61484e+018
            result:
              coverage_thinned: 6.29e-001%
              coverage_total: 3.27e-032%
              effect_id: com.OrangeAudio.SimReverb
              logs: Test stage completed and PASSED
              performance_data:
                elapsed_time_sec: 30
                started_wall_clock_sec: 596
              states_tested: 9.132e+006
              states_thinned: 1.4512e+009
              states_total: 2.7938e+040
              us_per_state: 3.29
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r12
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.parameter_traversal.random.fast
          result:
            connection_id: 1.14426e+019
            result:
              coverage_thinned: 5.65e-002%
              coverage_total: 2.93e-033%
              effect_id: com.OrangeAudio.SimReverb
              logs: Test stage completed and PASSED
              performance_data:
                elapsed_time_sec: 3
                started_wall_clock_sec: 593
              states_tested: 819680
              states_thinned: 1.4512e+009
              states_total: 2.7938e+040
              us_per_state: 3.66
            result_status: E_COMPLETED_PASS
            summary:
              successful: 1
              total: 1
          result_ref: r13
        -
          bundle_path: d:\ORANGE COL\FINAL\aadnm sign\SimReverb x64.aaxplugin\
          id: test.parameters
          result:
            connection_id: 2.83443e+018
            result:
              -
                effect_id: com.OrangeAudio.SimReverb
                logs: Test stage completed and FAILED
                parameter:
                  -
                    number_of_steps: 2000
                    parameter_name: Bass_EQ
                  -
                    number_of_steps: 100
                    parameter_name: Damping
                  -
                    number_of_steps: 100
                    parameter_name: Dry_Wet_Mix
                  -
                    number_of_steps: 2
                    parameter_name: FreezeButton
                  -
                    number_of_steps: 999000
                    parameter_name: HP_Filter
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 1890000
                    parameter_name: LP_Filter
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 2
                    parameter_name: Master Bypass
                  -
                    number_of_steps: 13600
                    parameter_name: Output gain
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 50000
                    parameter_name: PreDelay
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 100
                    parameter_name: Room Size
                  -
                    number_of_steps: 100
                    parameter_name: Stereo Wide
                  -
                    number_of_steps: 13600
                    parameter_name: Stereo Wide3Input Gain
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 2000
                    parameter_name: Treble_EQ
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1784898403
                  product_id: 1348694113
              -
                effect_id: com.OrangeAudio.SimReverb
                logs: Test stage completed and FAILED
                parameter:
                  -
                    number_of_steps: 2000
                    parameter_name: Bass_EQ
                  -
                    number_of_steps: 100
                    parameter_name: Damping
                  -
                    number_of_steps: 100
                    parameter_name: Dry_Wet_Mix
                  -
                    number_of_steps: 2
                    parameter_name: FreezeButton
                  -
                    number_of_steps: 999000
                    parameter_name: HP_Filter
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 1890000
                    parameter_name: LP_Filter
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 2
                    parameter_name: Master Bypass
                  -
                    number_of_steps: 13600
                    parameter_name: Output gain
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 50000
                    parameter_name: PreDelay
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 100
                    parameter_name: Room Size
                  -
                    number_of_steps: 100
                    parameter_name: Stereo Wide
                  -
                    number_of_steps: 13600
                    parameter_name: Stereo Wide3Input Gain
                    parameter_result: "ERROR: Number of parameter steps exceeds limit"
                  -
                    number_of_steps: 2000
                    parameter_name: Treble_EQ
                triad_id:
                  manufacture_id: 1315004788
                  plugin_id: 1786340195
                  product_id: 1348694113
            result_status: E_COMPLETED_FAIL
            summary:
              failed: 2
              total: 2
          result_ref: r14
    message_type: cmd_result
    ...
    
    

    Also for 9173 error Avid says;

    9173 errors can be caused by having older plug-ins in your plug-ins folder. So check your plug-ins and make sure that they are all up to date. We used to recommend PluginUpdate to help with this process, but support for it has been discontinued and the database that supported it is no longer live, so it has taken away the main functionality, so its back to checking the latest version from each developer's website one by one.



  • This is the system preference of Mac:
    https://image.ibb.co/eU1xxT/37030170_10155815107117309_8219074838984130560_n.png

    Pro tools' buffer size has been increased to 1024, but it didn't work ๐Ÿ˜ž
    https://image.ibb.co/kOBxxT/36935090_10155815168352309_1126793479083524096_n.png



  • @orange did you ever get this sorted? I'm about to start tinkering with AAX



  • @dustbro Nope. I couldn't solve this issue on that system.
    But I've sent the plugin to my other Pro Tools beta users. AAX plugin worked many Pro Tools systems without any issues.

    I think that issue is particular to HDX systems, or an DSP problem that the computer can't handle it. But I'm not sure. It's really weird...


  • administrators

    I havenโ€˜t heard any specific issues with Protools from HEXERACT users so fingers crossed ๐Ÿ˜‰

    As I said the only option I have on AAX is to make sure HISE exports valid plugins that load in Protools. But since you canโ€˜t debug AAX properly, itโ€˜s basically rolling a dice and hoping everything works.


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