Mac Installer issue that effects (I think) all of us

[Dan Korneff]

Still struggling with this one... can't get a post install script to work in a Whitebox PKG.
Here's the full error I'm getting:

2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: @(#)PROGRAM:Install  PROJECT:Install-1000
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: @(#)PROGRAM:Installer  PROJECT:Installer-965.1
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Hardware: Macmini4,1 @ 2.40 GHz (x 2), 16384 MB RAM
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Running OS Build: Mac OS X 10.15.2 (19C57)
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: USER=dan
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: LOGNAME=dan
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.f5vjJkAmgb/Listeners
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: HOME=/Users/dan
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: SHELL=/bin/zsh
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: TMPDIR=/var/folders/6k/pjx9t2q93mg8b0jyjs2y24sw0000gn/T/
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: XPC_SERVICE_NAME=com.apple.installer.548
2020-01-24 18:25:03-05 Dans-Mac-mini Installer[40398]: Env: XPC_FLAGS=0x0
2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: test  Installation Log
2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Opened from: /Users/dan/Desktop/test/test/build/test.pkg
2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
2020-01-24 18:25:04-05 Dans-Mac-mini Installer[40398]: Failed to load specified background image
2020-01-24 18:25:05-05 Dans-Mac-mini Installer[40398]: Referenced component packages (1) trustLevel=100
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: Administrator authorization granted.
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: ================================================================================
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: User picked Standard Install
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: Choices selected for installation:
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: 	Install: "test"
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: 		test.pkg : com.mygreatcompany.pkg.test : 1.0
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: ================================================================================
2020-01-24 18:25:18-05 Dans-Mac-mini Installer[40398]: It took 0.00 seconds to summarize the package selections.
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
	    "file://localhost"
	)
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/dan/Desktop/test/test/build/test.pkg
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Set authorization level to root for session
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Will use PK session
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Using authorization level of root for IFPKInstallElement
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Starting installation:
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Configuring volume "Hard Drive"
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Preparing disk for local booted install.
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Free space on "Hard Drive": 244.58 GB (244576600064 bytes).
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: Create temporary directory "/var/folders/6k/pjx9t2q93mg8b0jyjs2y24sw0000gn/T//Install.40398fiFQ0a"
2020-01-24 18:25:19-05 Dans-Mac-mini Installer[40398]: IFPKInstallElement (1 packages)
2020-01-24 18:25:19-05 Dans-Mac-mini installd[1528]: PackageKit: Adding client PKInstallDaemonClient pid=40398, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2020-01-24 18:25:20-05 Dans-Mac-mini Installer[40398]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: ----- Begin install -----
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: packages=(
	    "PKLeopardPackage <id=com.mygreatcompany.pkg.test, version=1.0, url=file://localhost/Users/dan/Desktop/test/test/build/test.pkg>"
	)
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: Set reponsibility for install to 40398
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: Extracting file://localhost/Users/dan/Desktop/test/test/build/test.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox/Root, uid=0)
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: prevent user idle system sleep
2020-01-24 18:25:20-05 Dans-Mac-mini installd[1528]: PackageKit: suspending backupd
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/4E0FB4FE-6A1F-4232-9082-EF19CD75F8EF.activeSandbox/Root (0 items) to /
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.it0Hz8/Scripts/com.mygreatcompany.pkg.test.aWq9Cy
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: *** Couldn't posix_spawn: error 8
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Failed task attributes: {
	    NSFileCreationDate = "2020-01-24 23:23:25 +0000";
	    NSFileExtensionHidden = 0;
	    NSFileGroupOwnerAccountID = 0;
	    NSFileGroupOwnerAccountName = wheel;
	    NSFileHFSCreatorCode = 0;
	    NSFileHFSTypeCode = 0;
	    NSFileModificationDate = "2020-01-24 23:23:25 +0000";
	    NSFileOwnerAccountID = 0;
	    NSFileOwnerAccountName = root;
	    NSFilePosixPermissions = 493;
	    NSFileReferenceCount = 1;
	    NSFileSize = 53;
	    NSFileSystemFileNumber = 1581080;
	    NSFileSystemNumber = 16777220;
	    NSFileType = NSFileTypeRegular;
	}
2020-01-24 18:25:21-05 Dans-Mac-mini install_monitor[40406]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2020-01-24 18:25:21-05 Dans-Mac-mini install_monitor[40406]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: releasing backupd
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: allow user idle system sleep
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Cleared responsibility for install from 40398.
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Cleared permissions on Installer.app
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “test.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/dan/Desktop/test/test/build/test.pkg, PKInstallPackageIdentifier=com.mygreatcompany.pkg.test, NSLocalizedDescription=An error occurred while running scripts from the package “test.pkg”.} {
	    NSFilePath = "./postinstall";
	    NSLocalizedDescription = "An error occurred while running scripts from the package \U201ctest.pkg\U201d.";
	    NSURL = "file://localhost/Users/dan/Desktop/test/test/build/test.pkg";
	    PKInstallPackageIdentifier = "com.mygreatcompany.pkg.test";
	}
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Running idle tasks
2020-01-24 18:25:21-05 Dans-Mac-mini Installer[40398]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “test.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/dan/Desktop/test/test/build/test.pkg, PKInstallPackageIdentifier=com.mygreatcompany.pkg.test, NSLocalizedDescription=An error occurred while running scripts from the package “test.pkg”.}
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Removing client PKInstallDaemonClient pid=40398, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2020-01-24 18:25:21-05 Dans-Mac-mini installd[1528]: PackageKit: Done with sandbox removals
2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: IFDInstallController A0AB60 state = 8
2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: Displaying 'Install Failed' UI.
2020-01-24 18:25:22-05 Dans-Mac-mini Installer[40398]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
2020-01-24 18:25:24-05 Dans-Mac-mini Installer[40398]: Package Removal: Package is not in downloads directory. Not offering removal.
2020-01-24 18:25:24-05 Dans-Mac-mini Installer[40398]: Package Removal: Package cannot be removed.

Does this mean anything to anyone here?

[Dan Korneff]

Ok! Finally sorted out.
Apparently, you can't use ~/ in a pre or post-installation script of a package. I had to use $HOME instead.

[Casey Kolb]

Thank you for this thread! Super useful.

@dustbro Do you mind posting your final shell script? I haven't quite cracked it yet on my system.

[Dan Korneff]

Here's what I got going on. My installer places all of the extra files (Markdown, AudioRecources.dat, ImageResources.dat, user manual, etc...) into the system Library/Application Support folder, then I use a post-install script to move the data into the user Library/Application Support folder.
I've added comments above each line.

#!/bin/sh

// this line moves the System Library folder to the User Library folder:
/usr/bin/rsync -avurpE --remove-source-files /Library/Application\ Support/Company/Product/ $HOME/Library/Application\ Support/Company/Product/

// this line deletes the System Library folder after the files are moved:
find /Library/Application\ Support/Company/ -type d -empty -delete

// determine logged in user:
loggedInUser=`/bin/ls -l /dev/console | /usr/bin/awk '{ print $3 }'`

//This line copies my user manual from the User Library to Desktop for easy access:
/usr/bin/rsync -avurpE  $HOME/Library/Application\ Support/Company/Product/User\ Manual/ /Users/$loggedInUser/Desktop/

exit 0

[Casey Kolb]

@dustbro Amazing! Thank you

[Casey Kolb]

@dustbro I'm having one serious issue with this approach and I wonder if you've encountered this as well. When I rsync the application folder like above, if the folder doesn't already exist (which will be the case for any user downloading the plugin for the first time) then it will keep the permissions set by Packages for the temp folder which has some pretty whack results and makes the folder read-only for the user. Only the system will be able to read/write.

This is super deadly because it removes the ability to save presets or create new folders in the preset browser. It also disables the changing of the Sample Folder directory because the entire plugin folder becomes read-only. I've tried a bunch of different things in the bash script to fix this but nothing seems to be doing the trick.

[Dan Korneff]

@Lunacy-Audio have you checked another system yet? I'm currently using this method successfully.
The most common problem I've seen is the inability to remove the system Company folder after sync due to permissions issues.

[Casey Kolb]

Yup, I'm checking across a few other machines every time I build the Packages installer. I have everything bundled into one installer, so VST, AU, AAX, Standalone, and also Presets. The Presets package has a post-installation script like the one above, but the permissions are always messed up. Should I be changing the Owner/Group in the actual temporary payload in Packages?

[Casey Kolb]

I've also noticed that if the company folder doesn't already exist in $HOME/Library/Application\ Support/, then rsync won't create the folder automatically, so the install won't work.

[Casey Kolb]

Ok, so I think I've finally figured something out that works across all the Macs I'm testing. It basically ensures that directory exists and that the permissions are always set recursively from the plugin directory. I don't love all the sudo nonsense, so I'll see if I can find a cleaner solution at some point.

#!/bin/sh
# ensure plugin directory actually exists
sudo -u $USER mkdir -p $HOME/Library/Application\ Support/Company/Product/

# move and sync files from temporary payload to real plugin directory
/usr/bin/rsync -avurpE --remove-source-files /Library/Application\ Support/Company/Product/ $HOME/Library/Application\ Support/Company/Product/

# ensure permissions are recursively set to current user for plugin directory
sudo find $HOME/Library/Application\ Support/Company/ -type d -user root -exec sudo chown -R $USER: {} +

# remove temporary folder
rm -rf /Library/Application\ Support/Company

exit 0

[DanH]

@Lunacy-Audio Hmmmm I am failing massively at this :face_with_tears_of_joy:

Oh wait lol... It's actually doing what I want (thanks guys!)..... but yet, the installer says its 'failed'. So it delivers what I need but says failed... Which isn't ideal! I'm using @Lunacy-Audio script and replaced paths with my own.

[Dan Korneff]

@DanH is it failing on :

# remove temporary folder

[DanH]

@dustbro I don't know - I tried removing that Last line just in case it was that and it still failed. However it still installed the files where I wanted, and there's no trace of the temporary directory

Weird one

[Casey Kolb]

@DanH Your WhiteBox Packages installer is failing? Do you require a password for the installer? The bash script will only work if the user enters a password, which gives the installer full permissions.

[DanH]

@Lunacy-Audio Thanks man. So I just tried it without the bash script and it's installing absolutely fine.

Perhaps I don't even need the bash script?!

[Casey Kolb]

@DanH The bash script is only if you're trying to install data (like documentation or user presets) along with the standard plugin files.

Are you setting it as a post-script? Mine looks like this.

[DanH]

@Lunacy-Audio Yes I'm installing those LFO preset shapes (that you helped me make / save!). So data files which are all *.lfo, and they go straight into the Presets folder. My project looks roughly the same as yours in regards to the Post Install script etc.

Like I said it's all working. Tried on 3 computers now, Mojave and Catalina....

[Casey Kolb]

@DanH Oh cool! Yeah that's a perfect use case. Ok, glad it's working.

[DanH]

@Lunacy-Audio Yes but without the bash script (it wouldn't work with it) - so hopefully that doesn't cause any issues down the line....

[Casey Kolb]

@DanH The danger in not using the bash script is that you'll overwrite any presets or changes the user has added if they run the installer again. The bash script uses rsync to sync the files from the installer with whatever is currently there.

But I'm not sure why it's not working on your end. I'm using it without any issues. You might need to make the .sh file executable? Hard to say without seeing your Packages file.