Trakcktion Waveform does not load .hr2
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Hello!
One of customers wrote an e-mail to me, that the Tracktion Waveform (mac) does not recognize the plugin, actually it loads, but somehow can’t load the .hr2 archive. There’s an error „there was a problem extracting samples”. What could be the solution? Importing extracted files does not work.
Thanks
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@svkpowa hr2 is the archive format, it's not the samples. Your plugin should extract the hr files during the initial sample installation.
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I know it David, maybe I spelled it wrong. From all of the people who bought the product, only this customer has this issue. I believe from hundreds of producers, there were at least few who use this DAW, but I have never got any bug report regarding my plugins.
I think there could be some user admin issues or something. I sent the customer extracted archive, so he could choose the folder instead of extracting it, but it still doesn’t work for him. I got an idea to put the LinkOSX with the location of samples (told him to put his extracted samples location i sent before), so he could copy it in the Application Support folder. That should bypass the admin permission. Next time releasing the sampler plugin, I’ll just use the setup wizard. That’s an issue for another thread, I didn’t use it, cause one of my beta testers reported an issue on older mac and I decided to include the raw HISE installation.
