Plugin crashes on FL mp3 export? Master only.

[Straticah]

Hey there, my vst3 FX seems to crash the DAW of my customer.

She is on Mac using FL Studio, both the plugins only crash on the Master when exporting to mp3 format.

In the session everything is working fine. The plugins have been sold since a while and this is the only time this issue got reported so far.

Any ideas? I think this is very strange and i have no idea where to start ^^

[d.healey]

@Straticah said in Plugin crashes on FL mp3 export? Master only.:

i have no idea where to start ^^

Can you recreate the issue on your own system/VM?

[Straticah]

@d-healey no unfortunately not, all my pcs that i tried work like a charm with these VSTs

[d.healey]

@Straticah Ask them what buffer size they are using. Ask if they have enabled align-tick lengths.